Publication: Inteligencia emocional y desempeño laboral en los trabajadores administrativos de la Municipalidad Distrital de Paiján 2023
No Thumbnail Available
Date
2024
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Nacional de Trujillo
Abstract
La presente investigación tuvo como objetivo determinar como incide la inteligencia emocional en el desempeño laboral de los trabajadores administrativos de la Municipalidad Distrital de Paiján 2023. El estudio fue de tipo no experimental y de corte transversal; la población en estudio estuvo conformada por 45 trabajadores administrativos. Para la recopilación de datos se utilizó la encuesta, aplicándose a los trabajadores dos cuestionarios con escala de Likert: Cuestionario de Inteligencia emocional con 23 ítems; y, Cuestionario de Desempeño laboral con 18 ítems. La investigación arrojó una alta y directa correlación entre las variables en estudio, la inteligencia emocional y el desempeño laboral, pues se obtuvo un Rho de Spearman = 0.66; lo que además, permite aceptar la hipótesis planteada. En base a ello se puede concluir que, mientras más alto sea el nivel de inteligencia emocional, también más alto será el desempeño del trabajador. Por la tanto, se recomienda ejecutar capacitaciones y talleres que fortalezcan la inteligencia emocional en los trabajadores.
ABSTRACT The present research aimed to determine how emotional intelligence affects the job performance of administrative workers at the District Municipality of Paiján in 2023. The study was non-experimental and cross-sectional, with a study population consisting of 45 administrative workers. Data collection was done through a survey, in which two Likert-scale questionnaires were administered to the workers: Emotional Intelligence Questionnaire with 23 ítems and Job Performance Questionnaire with 18 ítems. The research revealed a high and direct correlation between the variables under study, emotional intelligence and job performance, as a Spearman's Rho of 0.66 was obtained. This also allows for the acceptance of the proposed hypothesis. Based on this, it can be concluded that the higher the level of emotional intelligence, the higher the worker's performance. Therefore, it is recommended to carry out training and workshops that strengthen emotional intelligence in workers.
ABSTRACT The present research aimed to determine how emotional intelligence affects the job performance of administrative workers at the District Municipality of Paiján in 2023. The study was non-experimental and cross-sectional, with a study population consisting of 45 administrative workers. Data collection was done through a survey, in which two Likert-scale questionnaires were administered to the workers: Emotional Intelligence Questionnaire with 23 ítems and Job Performance Questionnaire with 18 ítems. The research revealed a high and direct correlation between the variables under study, emotional intelligence and job performance, as a Spearman's Rho of 0.66 was obtained. This also allows for the acceptance of the proposed hypothesis. Based on this, it can be concluded that the higher the level of emotional intelligence, the higher the worker's performance. Therefore, it is recommended to carry out training and workshops that strengthen emotional intelligence in workers.
Description
Keywords
Inteligencia emocional, Desempeño laboral, Productividad, Habilidades sociales, Talento humano