Calidad de cuidado de enfermería y satisfacción del usuario del servicio de emergencia del hospital de Huamachucoalidad de cuidado de enfermería y satisfacción del usuario del servicio de emergencia del hospital de Huamachuco
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Date
2024-07-15
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Universidad Nacional de Trujillo
Abstract
La presente investigación tiene como objetivo general determinar la relación entre la calidad de cuidado de enfermería y el nivel de satisfacción del usuario del servicio de observación de emergencia del Hospital Leoncio Prado - Huamachuco. Estudio de tipo básico, diseño descriptivo - correlacional, de corte transversal. Se contó con la muestra de 103 pacientes del servicio de observación de emergencia, la cual se obtuvo mediante el muestreo no probabilístico intencional. Se emplearon el Cuestionario sobre calidad de cuidado de enfermería, y el Cuestionario sobre satisfacción de usuario. Los resultados mostraron en calidad de cuidado, que el 36.3% de usuarios poseían un nivel de cuidado bajo, el 30.4% su nivel es regular, y el 33.3% su nivel es óptimo. En satisfacción del usuario, el 34.3% poseían satisfacción baja, el 32.4% satisfacción media, y el 33.3% tienen satisfacción alta. Además, se observó un valor tau b de Kendall de 0.243 con probabilidad 0.004 siendo altamente significativa (p<=0.01), por lo que se determina que hay relación positiva entre las variables.
The general objective of this research is to determine the relationship between the quality of nursing care and the level of user satisfaction of the emergency observation service at the Leoncio Prado Huamachuco Hospital. Basic type study, descriptive correlational, cross-sectional design. There was a sample of 103 patients from the emergency observation service, which was obtained through intentional non-probabilistic sampling. The Nursing Care Quality Questionnaire and the User Satisfaction Questionnaire were used. The results showed in quality of care that 36.3% of users had a low level of care, 30.4% had a regular level of care, and 33.3% had an optimal level of care. In user satisfaction, 34.3% had low satisfaction, 32.4% had medium satisfaction, and 33.3% had high satisfaction. In addition, a Kendall's tau b value of 0.243 with probability 0.004 was observed, being highly significant (p<0.01), therefore it is determined that there is a positive relationship between the variables.
The general objective of this research is to determine the relationship between the quality of nursing care and the level of user satisfaction of the emergency observation service at the Leoncio Prado Huamachuco Hospital. Basic type study, descriptive correlational, cross-sectional design. There was a sample of 103 patients from the emergency observation service, which was obtained through intentional non-probabilistic sampling. The Nursing Care Quality Questionnaire and the User Satisfaction Questionnaire were used. The results showed in quality of care that 36.3% of users had a low level of care, 30.4% had a regular level of care, and 33.3% had an optimal level of care. In user satisfaction, 34.3% had low satisfaction, 32.4% had medium satisfaction, and 33.3% had high satisfaction. In addition, a Kendall's tau b value of 0.243 with probability 0.004 was observed, being highly significant (p<0.01), therefore it is determined that there is a positive relationship between the variables.
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Keywords
Calidad, Cuidado
Satisfacción
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