Calidad de cuidado de enfermería y Satisfacción del usuario de emergencia del Hospital I Albrecht
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Date
2025-01-02
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Universidad Nacional de Trujillo
Abstract
La investigación tuvo como objetivo determinar la relación entre la calidad del cuidado de enfermería y el nivel de satisfacción percibida por los usuarios del servicio de emergencia del Hospital I Albrecht durante el año 2024. El estudio se desarrolló bajo un enfoque cuantitativo, con diseño no experimental, de nivel correlacional y corte transversal. La información recolectada fue ingresada en una base de datos utilizando el programa Excel y, posteriormente, procesada en el programa estadístico IBM SPSS STATISTICS Versión 29 para su análisis. Los hallazgos evidenciaron que el 62.5% de los usuarios calificaron la calidad del cuidado de enfermería como buena, mientras que un 17.5% la percibió como regular y un 20% como mala. En cuanto a la satisfacción del usuario, el 40% calificó su experiencia como satisfactoria y un 17.5% como muy satisfactoria; sin embargo, un porcentaje significativo (42.5%) manifestó algún nivel de insatisfacción, distribuido entre atención deficiente (25%), mala (11.2%) y poco satisfactoria (6.3%). El análisis estadístico demostró una asociación significativa entre la calidad del cuidado de enfermería y el nivel de satisfacción (X² = 35.0885, gl = 8, p = 0.0000), evidenciándose que del 51.25% que calificó la calidad como buena, el 31.25% indicó estar satisfecho y el 13.75% muy satisfecho. Por otro lado, la percepción de calidad regular (28.75%) y mala (20%) se asoció con niveles más bajos de satisfacción
The research aimed to determine the relationship between the quality of nursing care and the level of satisfaction perceived by users of the emergency service at Hospital I Albrecht during 2024. The study was developed under a quantitative approach, with a non-experimental design, correlational level, and cross-sectional scope. The collected data was entered into a database using Excel and subsequently processed using IBM SPSS STATISTICS Version 29 for analysis. The findings showed that 62.5% of users rated the quality of nursing care as good, while 17.5% perceived it as regular, and 20% as poor. Regarding user satisfaction, 40% rated their experience as satisfactory, and 17.5% as very satisfactory; however, a significant percentage (42.5%) expressed some level of dissatisfaction, distributed among deficient care (25%), poor (11.2%), and slightly satisfactory (6.3%). Statistical analysis demonstrated a significant association between the quality of nursing care and satisfaction level (X² = 35.0885, gl = 8, p = 0.0000), showing that of the 51.25% who rated the quality as good, 31.25% indicated being satisfied, and 13.75% very satisfied. Conversely, the perception of regular quality (28.75%) and poor quality (20%) was associated with lower satisfaction levels
The research aimed to determine the relationship between the quality of nursing care and the level of satisfaction perceived by users of the emergency service at Hospital I Albrecht during 2024. The study was developed under a quantitative approach, with a non-experimental design, correlational level, and cross-sectional scope. The collected data was entered into a database using Excel and subsequently processed using IBM SPSS STATISTICS Version 29 for analysis. The findings showed that 62.5% of users rated the quality of nursing care as good, while 17.5% perceived it as regular, and 20% as poor. Regarding user satisfaction, 40% rated their experience as satisfactory, and 17.5% as very satisfactory; however, a significant percentage (42.5%) expressed some level of dissatisfaction, distributed among deficient care (25%), poor (11.2%), and slightly satisfactory (6.3%). Statistical analysis demonstrated a significant association between the quality of nursing care and satisfaction level (X² = 35.0885, gl = 8, p = 0.0000), showing that of the 51.25% who rated the quality as good, 31.25% indicated being satisfied, and 13.75% very satisfied. Conversely, the perception of regular quality (28.75%) and poor quality (20%) was associated with lower satisfaction levels
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Keywords
Cuidado
Calidad de cuidado
satisfacción del usuario