Implementación de Tics y el desempeño laboral del personal administrativo de la UPV - Municipalidad Provincial Sánchez Carrión, 2019-2022. Huamachuco
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Date
2023
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Universidad Nacional de Trujillo
Abstract
El presente trabajo titulado: Implementación de Tics y el desempeño laboral del personal administrativo de la UPV - Municipalidad Provincial Sánchez Carrión, 2019-2022. Huamachuco, tiene por objetivo principal proponer e implementar el uso de Tecnologías de la Información y Comunicación, en la unidad de Participación Vecinal de la MPSC, ya que de acuerdo al presente informe, se encontró baja eficiencia al elaborar documentos de entrega de apoyos, debido al desconocimiento del uso de las TIC, También se encontró otro problema como la excesiva documentación al momento de elaborar informes de reembolso de gastos y que ambos problemas afectaban tanto al cliente (usuario) como a los trabajadores. afectando así el desempeño laboral. Por tal motivo se logró presentar soluciones a estos problemas, mejorando el desempeño laboral en la realización de estas actividades, las cuales permitieron mejorar la productividad, brindar servicio de calidad y satisfacción del cliente, además se propuso acciones y cursos que serán de mucha utilidad.
The present work entitled: implementation of Tics and the work performance of the administrative staff of the UPV - Provincial Municipality Sánchez Carrión, 2019-2022. Huamachuco's main objective is to propose and implement the use of Information and Communication Technologies, in the MPSC Neighborhood Participation unit, since according to this report, low efficiency was found when preparing support delivery documents, due to ignorance of the use of ICT, another problem was also found, such as excessive documentation when preparing expense reimbursement reports and that both problems affected both the client (user) and the workers. thus increase job performance.For this reason, solutions to these problems will be presented, improving work performance in carrying out these activities, which allowed improving productivity, providing quality service and customer satisfaction, in addition, actions and courses will be needed that will be very useful.
The present work entitled: implementation of Tics and the work performance of the administrative staff of the UPV - Provincial Municipality Sánchez Carrión, 2019-2022. Huamachuco's main objective is to propose and implement the use of Information and Communication Technologies, in the MPSC Neighborhood Participation unit, since according to this report, low efficiency was found when preparing support delivery documents, due to ignorance of the use of ICT, another problem was also found, such as excessive documentation when preparing expense reimbursement reports and that both problems affected both the client (user) and the workers. thus increase job performance.For this reason, solutions to these problems will be presented, improving work performance in carrying out these activities, which allowed improving productivity, providing quality service and customer satisfaction, in addition, actions and courses will be needed that will be very useful.
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Keywords
Desempeño laboral, Tecnologías de la información, Servicio de calidad, Atención al cliente, Productividad