Mejora de los procesos operativos para reducir los costos en una pequeña empresa productora de calzado
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Date
2025
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Universidad Nacional de Trujillo
Abstract
La presente investigación tuvo como objetivo cuantificar la reducción de costos mediante mejora de los procesos operativos en una pequeña empresa productora de calzado, teniendo un diseño de investigación preexperimental; la población y muestra, lo constituyeron los procesos operativos de la empresa. Se realizó un diagnóstico de todos los procesos operativos, proponiendo e implementando las mejoras a dichos procesos; determinado que, al implementar las mejoras en los procesos se reducen los indicadores de costos operativos de dichos procesos. Como el costo promedio de terokal por par cada semana, que antes de la implementación de la mejora de los procesos tenía un valor promedio de S/. 0,59 por par por semana; posterior a la implementación, se redujo a un valor promedio de S/. 0,46 por par por semana. Lo mismo ocurre para el costo promedio de cemento por par cada semana, que antes de la mejora de los procesos tenía un valor promedio de S/. 0,59 por par por semana; posterior a la mejora, se redujo a un valor promedio de S/. 0,48 por par por semana. Finalmente, el porcentaje de zapatos rechazados y devueltos por el cliente, pasó de un promedio de 7,2% de devoluciones por mes a un valor promedio de 3,9 %, de devoluciones por mes, antes y después de las mejoras de los procesos respectivamente. Esta mejora de los procesos operativos representa para la empresa una reducción de los costos operativos de S/. 42 350 al año.
The objective of this research was to quantify the cost reduction through improvement of operational processes in a small footwear manufacturing company, having a pre-experimental research design; the population and sample were the company's operational processes. A diagnosis of all operational processes was made, proposing and implementing improvements to said processes; determining that, by implementing improvements in the processes, the operational cost indicators of said processes are reduced. Such as the average cost of terokal per pair each week, which before the implementation of the process improvement had an average value of S/. 0,59 per pair per week; after the implementation, it was reduced to an average value of S/. 0,46 per pair per week. The same occurs for the average cost of cement per pair each week, which before the process improvement had an average value of S/. 0,59 per pair per week; after the improvement, it was reduced to an average value of S/. 0,48 per pair per week. Finally, the percentage of shoes rejected and returned by the customer went from an average of 7,2% of returns per month to an average of 3,9% of returns per month, before and after the process improvements respectively. This improvement in operational processes represents a reduction in operating costs for the company of S/. 42 350 per year.
The objective of this research was to quantify the cost reduction through improvement of operational processes in a small footwear manufacturing company, having a pre-experimental research design; the population and sample were the company's operational processes. A diagnosis of all operational processes was made, proposing and implementing improvements to said processes; determining that, by implementing improvements in the processes, the operational cost indicators of said processes are reduced. Such as the average cost of terokal per pair each week, which before the implementation of the process improvement had an average value of S/. 0,59 per pair per week; after the implementation, it was reduced to an average value of S/. 0,46 per pair per week. The same occurs for the average cost of cement per pair each week, which before the process improvement had an average value of S/. 0,59 per pair per week; after the improvement, it was reduced to an average value of S/. 0,48 per pair per week. Finally, the percentage of shoes rejected and returned by the customer went from an average of 7,2% of returns per month to an average of 3,9% of returns per month, before and after the process improvements respectively. This improvement in operational processes represents a reduction in operating costs for the company of S/. 42 350 per year.
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Keywords
Procesos operativos, Costos operativos, Pequeña empresa, Calzado