Comunicación interna y desempeño laboral de los colaboradores del área administrativa de la Corporación Ares, Servicios Generales SAC Trujillo, 2023
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Date
2024
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Universidad Nacional de Trujillo
Abstract
La presente tesis se realizó con la finalidad de determinar la influencia de la comunicación interna y el desempeño laboral de los colaboradores del área administrativa de la Corporación Ares, Servicios Generales S.A.C. Trujillo 2023.
Se consideró el tipo de investigación aplicada teniendo como base un diseño descriptivo, la muestra la conformaron 20 colaboradores del área administrativa, con los cuales se aplicó métodos y técnicas de investigación como el método inductivo – deductivo, analítico sintético y estadístico, entre las técnicas empleadas fueron la entrevista y la encuesta que permitieron obtener información cualitativa y cuantitativa de la población seleccionada en esta investigación. Así mismo, se trabajó con instrumentos como el cuestionario y guía de entrevista, los cuales aportaron mayor información para describir la comunicación interna y el desempeño laboral de los colaboradores de la Corporación Ares. Los resultados obtenidos muestran que la comunicación interna aporta significativamente en el desempeño laboral, pues un 75% de los colaboradores del área administrativa se siente identificado y comprometido con la organización, lo que permite el cumplimiento de los objetivos establecidos. Además, la comunicación interna crea un entorno donde los colaboradores se sienten valorados y motivados, lo que tiene un impacto directo en su desempeño laboral y en la conexión emocional con la empresa, de acuerdo con los resultados, un el 80% de colaboradores se sienten motivados al realizar sus labores dentro de la empresa, ya que reciben capacitaciones e incentivos, los cuales les brinda la oportunidad de seguir creciendo y superándose cada día.
ABSTRACT This thesis was carried out with the purpose of determining the influence of internal communication and the work performance of the collaborators of the administrative area of Corporación Ares, Servicios Generales S.A.C. Trujillo 2023. It was considered the type of applied research based on a descriptive design, the sample consisted of 20 collaborators of the administrative area, with which research methods and techniques were applied as the inductive - deductive, synthetic analytical and statistical method, among the techniques used were the interview and the survey that allowed obtaining qualitative and quantitative information from the selected population in this research. Also, we worked with instruments such as the questionnaire and interview guide, which provided more information to describe internal communication and job performance of employees of the Ares Corporation. The results obtained show that internal communication contributes significantly to work performance, since 75% of the employees in the administrative area feel identified and committed to the organization, which allows compliance with the established objectives. In addition, internal communication creates an environment where employees feel valued and motivated, which has a direct impact on their work performance and emotional connection with the company. According to the results, 80% of the employees feel motivated to perform their work within the company, as they receive training and incentives, which gives them the opportunity to continue growing and improving every day.
ABSTRACT This thesis was carried out with the purpose of determining the influence of internal communication and the work performance of the collaborators of the administrative area of Corporación Ares, Servicios Generales S.A.C. Trujillo 2023. It was considered the type of applied research based on a descriptive design, the sample consisted of 20 collaborators of the administrative area, with which research methods and techniques were applied as the inductive - deductive, synthetic analytical and statistical method, among the techniques used were the interview and the survey that allowed obtaining qualitative and quantitative information from the selected population in this research. Also, we worked with instruments such as the questionnaire and interview guide, which provided more information to describe internal communication and job performance of employees of the Ares Corporation. The results obtained show that internal communication contributes significantly to work performance, since 75% of the employees in the administrative area feel identified and committed to the organization, which allows compliance with the established objectives. In addition, internal communication creates an environment where employees feel valued and motivated, which has a direct impact on their work performance and emotional connection with the company. According to the results, 80% of the employees feel motivated to perform their work within the company, as they receive training and incentives, which gives them the opportunity to continue growing and improving every day.
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Keywords
Productividad laboral, Motivación laboral, Identidad laboral