Relaciones interpersonales y clima laboral entre los conductores, Empresa de Transportes Nuevo California S.A., Trujillo, 2024
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Date
2024
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Universidad Nacional de Trujillo
Abstract
Las relaciones interpersonales juegan un papel crucial en el clima laboral dentro de cualquier organización, la importancia de su papel se evidencia en varios aspectos esenciales que afectan tanto el bienestar de los colaboradores como el rendimiento general de la empresa, asimismo, las relaciones interpersonales sólidas contribuyen a la construcción de confianza y cohesión dentro del equipo de colaboradores. Es así que la siguiente investigación realizada con los conductores de la Empresa Transportes Nuevo California S.A., donde comparo la revisión bibliográfica con el contexto y dinámica encontrada respecto el personal operativo, en la cual se observa una relación directa entre la deficiente comunicación y la insatisfacción laboral con las relaciones interpersonales entre los conductores, el estudio, mediante métodos inductivo-deductivo, analítico-sintético y estadístico, revela esta conexión. Además, se emplearon entrevistas y encuestas para recolectar datos, con la participación de una muestra conformada por 83 conductores, donde se brindó información esencial sobre la influencia directa de las relaciones interpersonales en el clima laboral, tomando en cuenta factores como la deficiente comunicación y poca satisfacción laboral.
ABSTRACT Interpersonal relationships play a crucial role in the work environment within any organization. The importance of their role is evident in several essential aspects that affect both the well-being of employees and the general performance of the company. Likewise, solid interpersonal relationships contribute to building trust and cohesion within the team of collaborators. Thus, the following investigation was carried out with the drivers of the Company Transportes Nuevo California S.A., where I compare the bibliographic review with the context and dynamics found regarding the operational personnel, in which a direct relationship is observed between poor communication and job dissatisfaction. With the interpersonal relationships between drivers, the study, through inductive-deductive, analytical-synthetic and statistical methods, reveals this connection. In addition, interviews and surveys were used to collect data, with the participation of a sample made up of 83 drivers, where essential information was provided on the direct influence of interpersonal relationships on the work environment, considering factors such as poor communication and little work satisfaction.
ABSTRACT Interpersonal relationships play a crucial role in the work environment within any organization. The importance of their role is evident in several essential aspects that affect both the well-being of employees and the general performance of the company. Likewise, solid interpersonal relationships contribute to building trust and cohesion within the team of collaborators. Thus, the following investigation was carried out with the drivers of the Company Transportes Nuevo California S.A., where I compare the bibliographic review with the context and dynamics found regarding the operational personnel, in which a direct relationship is observed between poor communication and job dissatisfaction. With the interpersonal relationships between drivers, the study, through inductive-deductive, analytical-synthetic and statistical methods, reveals this connection. In addition, interviews and surveys were used to collect data, with the participation of a sample made up of 83 drivers, where essential information was provided on the direct influence of interpersonal relationships on the work environment, considering factors such as poor communication and little work satisfaction.
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Keywords
Comunicación laboral, Motivación laboral, Desempeño laboral