Calidad de atención de la enfermera y satisfacción del paciente en el área COVID del Hospital Leoncio Prado Huamachuco
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Date
2024-06-13
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Universidad Nacional de Trujillo
Abstract
La presente investigación, tiene un enfoque cuantitativo y de diseño correlacional de corte transversal, el objetivo fue determinar la relación que existe entre la calidad de atención de la enfermera y satisfacción del paciente en área de COVID del hospital Leoncio Prado Huamachuco. La población de estudio estuvo conformada por 43 pacientes del área de COVID, donde para la recolección de datos se aplicó una encuesta. La información fue procesada y organizada en tablas y gráficos, utilizando el sistema estadístico SPSS V26 y Excel. Los resultados encontrados fueron: El nivel de calidad de atención de la enfermera es mala con un porcentaje de 72% seguido del nivel regular con 21%, y buena con 7%. En cuanto a la satisfacción del paciente el nivel predominante es el bajo con 49%, seguido de un nivel medio 42%, y finalmente un 9% alto. Concluyendo que existe una fuerte relación directa y significativa entre las variables con un coeficiente de correlación de Pearson de 0,051 y una significancia de p = 0.051> 0.05
The present research has a quantitative approach and cross-sectional correlational design, the objective was to determine the relationship that exists between the quality of nurse care and patient satisfaction in the COVID area of the Leoncio Prado Huamachuco hospital. The population of the study was made up of 43 patients from the COVID area, where a survey was applied to collect data. The information was processed and organized in tables and graphs, using the SPSS V26 statistical system and Excel. The results found were: The level of quality of nursing care is poor with a percentage of 72%, followed by the regular level with 21%, and good with 7%. Regarding patient satisfaction, the predominant level is low with 49%, followed by a medium level of 42%, and finally a high level of 9%. Concluding that there is a strong direct and significant relationship between the variables with a Pearson correlation coefficient of 0.051 and a significance of p = 0.051 > 0.05
The present research has a quantitative approach and cross-sectional correlational design, the objective was to determine the relationship that exists between the quality of nurse care and patient satisfaction in the COVID area of the Leoncio Prado Huamachuco hospital. The population of the study was made up of 43 patients from the COVID area, where a survey was applied to collect data. The information was processed and organized in tables and graphs, using the SPSS V26 statistical system and Excel. The results found were: The level of quality of nursing care is poor with a percentage of 72%, followed by the regular level with 21%, and good with 7%. Regarding patient satisfaction, the predominant level is low with 49%, followed by a medium level of 42%, and finally a high level of 9%. Concluding that there is a strong direct and significant relationship between the variables with a Pearson correlation coefficient of 0.051 and a significance of p = 0.051 > 0.05
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Keywords
Calidad
Satisfacción del paciente
Enfermería