“Dashboard de gestión universitaria basado en chatbot: un enfoque práctico en la Universidad Nacional de Trujillo, 2023”
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Date
2024-09
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Universidad Nacional de Trujillo
Abstract
Esta tesis explora profundamente la problemática relacionada con la ineficiencia en la
gestión de la información dentro de la Universidad Nacional de Trujillo (UNT), una
situación que impacta negativamente en la toma de decisiones estratégicas, la calidad del
proceso educativo, y el rendimiento general de la institución. La investigación se enfoca
en la creación e implementación de un innovador Dashboard de gestión universitaria,
basado en un chatbot, diseñado específicamente para mejorar de manera sustancial la
accesibilidad y el análisis de datos, con el objetivo último de optimizar la toma de
decisiones en la UNT. Los resultados obtenidos a lo largo de este estudio son
contundentes y revelan mejoras significativas en varios aspectos críticos. En primer lugar,
la satisfacción de los usuarios experimentó un notable incremento del 45.54% tras la
implementación del sistema, lo que pone de relieve la efectividad de una interfaz que
combina intuitividad y accesibilidad, facilitando un uso más eficiente por parte de los
usuarios. Además, se observó una impresionante reducción del 96.65% en el tiempo de
respuesta a las solicitudes de información, lo que subraya la capacidad del sistema
propuesto para mejorar drásticamente la eficiencia en la gestión de consultas y datos. La
generación de reportes, que antes requería un considerable número de horas, se ha
reducido a tan solo minutos, logrando una mejora del 99.94%, lo cual evidencia de manera
clara la potencia y eficacia del Dashboard en la agilización de tareas administrativas. Por
último, los costos asociados a la generación de reportes se redujeron en un impresionante
97.24%, lo que optimiza de manera significativa el uso de recursos y la eficiencia del
personal administrativo. En conclusión, la implementación del Dashboard basado en
chatbot ha demostrado ser una solución sumamente eficaz para la optimización de la
gestión universitaria en la UNT, al mejorar no solo la accesibilidad a la información y la
satisfacción de los usuarios, sino también la eficiencia general de los procesos
administrativos. Estos resultados sugieren de manera contundente que la adopción de
tecnologías digitales avanzadas no solo es viable, sino altamente beneficiosa para
fortalecer y elevar la gestión educativa y administrativa en instituciones de educación
superior que enfrentan desafíos similares.
This thesis deeply explores the problem related to inefficiency in information management within the National University of Trujillo (UNT), a situation that negatively impacts strategic decision making, the quality of the educational process, and the overall performance of the institution. The research focuses on the creation and implementation of an innovative university management Dashboard, based on a chatbot, specifically designed to substantially improve accessibility and data analysis, with the ultimate objective of optimizing decision making at UNT. The results obtained throughout this study are conclusive and reveal significant improvements in several critical aspects. Firstly, user satisfaction experienced a notable increase of 45.54% after the implementation of the system, which highlights the effectiveness of an interface that combines intuitiveness and accessibility, facilitating more efficient use by users. Additionally, an impressive 96.65% reduction in response time to information requests was observed, underscoring the ability of the proposed system to dramatically improve efficiency in query and data management. The generation of reports, which previously required a considerable number of hours, has been reduced to just minutes, achieving an improvement of 99.94%, which clearly demonstrates the power and effectiveness of the Dashboard in streamlining administrative tasks. Lastly, costs associated with reporting were reduced by an impressive 97.24%, significantly optimizing the use of resources and the efficiency of administrative staff. In conclusion, the implementation of the chatbot-based Dashboard has proven to be an extremely effective solution for optimizing university management at UNT, by improving not only the accessibility of information and user satisfaction, but also the general efficiency of administrative processes. These results strongly suggest that the adoption of advanced digital technologies is not only feasible, but highly beneficial to strengthen and elevate educational and administrative management in higher education institutions facing similar challenges.
This thesis deeply explores the problem related to inefficiency in information management within the National University of Trujillo (UNT), a situation that negatively impacts strategic decision making, the quality of the educational process, and the overall performance of the institution. The research focuses on the creation and implementation of an innovative university management Dashboard, based on a chatbot, specifically designed to substantially improve accessibility and data analysis, with the ultimate objective of optimizing decision making at UNT. The results obtained throughout this study are conclusive and reveal significant improvements in several critical aspects. Firstly, user satisfaction experienced a notable increase of 45.54% after the implementation of the system, which highlights the effectiveness of an interface that combines intuitiveness and accessibility, facilitating more efficient use by users. Additionally, an impressive 96.65% reduction in response time to information requests was observed, underscoring the ability of the proposed system to dramatically improve efficiency in query and data management. The generation of reports, which previously required a considerable number of hours, has been reduced to just minutes, achieving an improvement of 99.94%, which clearly demonstrates the power and effectiveness of the Dashboard in streamlining administrative tasks. Lastly, costs associated with reporting were reduced by an impressive 97.24%, significantly optimizing the use of resources and the efficiency of administrative staff. In conclusion, the implementation of the chatbot-based Dashboard has proven to be an extremely effective solution for optimizing university management at UNT, by improving not only the accessibility of information and user satisfaction, but also the general efficiency of administrative processes. These results strongly suggest that the adoption of advanced digital technologies is not only feasible, but highly beneficial to strengthen and elevate educational and administrative management in higher education institutions facing similar challenges.
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Keywords
TECHNOLOGY::Information technology::Systems engineering