Planeamiento estratégico de sistemas de información para la mejora de la gestión administrativa de la empresa Kunak Consulting S.A.C.
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Date
2024-03
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Universidad Nacional de Trujillo
Abstract
La presente tesis que lleva como título “Planeamiento Estratégico de Sistemas de Información para la mejora de la gestión Administrativa de la empresa KUNAK CONSULTING S.A.C” indica el conjunto de actividades a realizar para la formulación e implementación de un (PESI) Plan Estratégico de Sistemas de Información, lo cual facilita el alineamiento de las iniciativas tecnológicas relacionadas a los sistemas de información con aspectos estratégicos, basándose en estrategias e iniciativas que aporten al lograr de los objetivos estratégicos de la organización o empresa, con ello se logra asegurar que todos los esfuerzos invertidos en la mejora tecnológica de los procesos administrativos de la organización tenga un alineamiento adecuado a las aristas internas y externas de la organización, incluyendo fortalezas, debilidades, amenazas y oportunidades. De este modo se asegura optimizar los procesos de negocio relacionados con la gestión administrativa de la empresa, así como fortalece los niveles de confidencialidad, integridad y disponibilidad de la información.
El método INEI es el que utilizamos para desarrollar específicamente este plane estratégico de sistemas de TI.
Como resultado, después de realizar al análisis de la situación actual de la empresa y compararla con un escenario post PESI; tales como que el porcentaje de aceptación de los procesos de un 27% a un 73%, el porcentaje de aceptación a las iniciativas actuales de un 40% a un 87%, una cobertura prácticamente nula de la automatización de los procesos a una cobertura completa gracias al PESI, y de una satisfacción nula de la alta dirección a una satisfacción completa de los mismos, pudimos observar valores que indicaban la necesidad de automatización en los procesos, mejora de comunicación entre diferentes áreas, así como un control de información que ayudaría a optimizar los tiempos de los procesos y entregables que se necesitan para lograr los objetivos estratégicos
Finalmente, llegamos a la conclusión de que el desarrollo de un plan estratégico ayudó a la gestión administrativa de la empresa a identificar áreas de mejora.
This thesis entitled "Strategic Planning of Information Systems for the improvement of the Administrative management of the company KUNAK CONSULTING S.A.C" indicates the set of activities to be carried out for the formulation and implementation of a Strategic Plan for Information Systems, which facilitates the alignment of technological initiatives related to information systems with organizational strategic aspects, based on strategies and initiatives that contribute to achieving the strategic objectives of the company, thereby ensuring that all efforts invested in improvement technology of the organization's administrative processes has a suitable alignment to the internal and external aspects of the organization, including strengths, weaknesses, threats and opportunities. In this way, it is ensured that the company's administrative management processes are optimized, as well as the levels of confidentiality, integrity and availability of information are strengthened. The INEI method is the one we use to specifically develop this strategic plan for IT systems. As a result, after carrying out the analysis of the current situation of the company and comparing it with a post PESI scenario; such as the percentage of acceptance of processes from 27% to 73%, the percentage of acceptance of current initiatives from 40% to 87%, practically zero coverage of process automation to complete coverage Thanks to the PESI, and from zero satisfaction of senior management to complete satisfaction of them, we were able to observe values that indicated the need for process automation, improved communication between different areas, as well as information control that would help optimize the times of the processes and deliverables that are needed to achieve the strategic objectives Finally, we concluded that the development of a strategic plan helped the company's administrative management to identify areas for improvement.
This thesis entitled "Strategic Planning of Information Systems for the improvement of the Administrative management of the company KUNAK CONSULTING S.A.C" indicates the set of activities to be carried out for the formulation and implementation of a Strategic Plan for Information Systems, which facilitates the alignment of technological initiatives related to information systems with organizational strategic aspects, based on strategies and initiatives that contribute to achieving the strategic objectives of the company, thereby ensuring that all efforts invested in improvement technology of the organization's administrative processes has a suitable alignment to the internal and external aspects of the organization, including strengths, weaknesses, threats and opportunities. In this way, it is ensured that the company's administrative management processes are optimized, as well as the levels of confidentiality, integrity and availability of information are strengthened. The INEI method is the one we use to specifically develop this strategic plan for IT systems. As a result, after carrying out the analysis of the current situation of the company and comparing it with a post PESI scenario; such as the percentage of acceptance of processes from 27% to 73%, the percentage of acceptance of current initiatives from 40% to 87%, practically zero coverage of process automation to complete coverage Thanks to the PESI, and from zero satisfaction of senior management to complete satisfaction of them, we were able to observe values that indicated the need for process automation, improved communication between different areas, as well as information control that would help optimize the times of the processes and deliverables that are needed to achieve the strategic objectives Finally, we concluded that the development of a strategic plan helped the company's administrative management to identify areas for improvement.
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Keywords
TECHNOLOGY::Information technology::Systems engineering