“Modelo de gestión por procesos y su influencia en la eficiencia de la oficina de transportes en una municipalidad, Cajamarca”
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Date
2024
Authors
Romero Sánchez, José Miguel Ernesto
Journal Title
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Volume Title
Publisher
Universidad Nacional de Trujillo
Abstract
La investigación tiene como propósito determinar la influencia de la implementación de un modelo de gestión por procesos en la eficiencia de los servicios de la oficina de transportes en una entidad del Estado, ubicada en la provincia de San Miguel, departamento de Cajamarca. Para el desarrollo de la investigación se recopilaron datos a través de entrevistas, observación y análisis documental de la Sub-Gerencia de Transportes y Seguridad Vial de la entidad del Estado en estudio, a partir de un diseño preexperimental, se realizó un análisis ex – ante y ex – post, para contrastar la hipótesis que la Gestión por Procesos influye de manera directa en la Eficiencia de la Sub Gerencia de Transportes y Seguridad Vial. Llegando a la conclusión que la implementación del modelo de gestión por procesos tiene influencia directa y positiva en la eficiencia de los servicios de la oficina de transportes en una entidad del Estado, reduciendo los tiempos en atención a los diferentes trámites solicitados.
The purpose of the research is to determine the influence of the implementation of a process management model on the efficiency of the services of the transportation office in a State entity, located in the province of San Miguel, department of Cajamarca. For the development of the research, data was collected through interviews, observation and documentary analysis of the Sub-Management of Transportation and Road Safety of the State entity under study, based on a pre-experimental design, an ex-analysis was carried out. ante and ex – post, to contrast the hypothesis that Process Management directly influences the Efficiency of the Transportation and Road Safety Sub-Management. Reaching the conclusion that the implementation of the process management model has a direct and positive influence on the efficiency of the services of the transportation office in a State entity, reducing the time in attention to the different procedures requested.
The purpose of the research is to determine the influence of the implementation of a process management model on the efficiency of the services of the transportation office in a State entity, located in the province of San Miguel, department of Cajamarca. For the development of the research, data was collected through interviews, observation and documentary analysis of the Sub-Management of Transportation and Road Safety of the State entity under study, based on a pre-experimental design, an ex-analysis was carried out. ante and ex – post, to contrast the hypothesis that Process Management directly influences the Efficiency of the Transportation and Road Safety Sub-Management. Reaching the conclusion that the implementation of the process management model has a direct and positive influence on the efficiency of the services of the transportation office in a State entity, reducing the time in attention to the different procedures requested.
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Keywords
Gestión por procesos, Gestión por procesos, Entidad pública