Planeamiento estratégico para mejorar la calidad de servicios en la Sanidad Policía Nacional de Perú - Trujillo 2022 – 2025
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Date
2024
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Universidad Nacional de Trujillo
Abstract
La presente investigación tiene como objetivo general proponer la formulación de un planeamiento estratégico, para mejorar la calidad de servicios en la Sanidad Policía Nacional del Perú-Trujillo 2022-2025.
El tipo de investigación realizada es descriptiva mediante un diseño no experimental, su finalidad es aplicada y su carácter de medición es cuantitativa. Se consideró como población y muestra a ochenta y dos (82) efectivos entre oficiales y suboficiales de la mencionada institución, a quienes se les aplicó una encuesta como técnica de recolección de datos y el cuestionario como instrumento. Aplicando preguntas utilizando una escala nominal (dicotómica), se determinó que esta entidad no cuenta con planificación estratégica pues el 83% de los oficiales y el 66% de los suboficiales encuestados así lo afirmaron.
En cuanto al nivel de calidad de los servicios, el 37,5% de los funcionarios y el 60,4% de los suboficiales consideran que los servicios prestados no son de calidad, mientras que el 50% y el 22,9% responden que son de calidad regular.
Concluyendo que este establecimiento de salud carece de un documento técnico de gestión institucional como lo es el planeamiento estratégico y la calidad de sus servicios no satisface plenamente a los usuarios. Debido al reducido número de médicos generales y especialistas con los que cuenta esta institución policial.
Se recomienda proponer la formulación de un planeamiento estratégico que permita optimizar la calidad de los servicios que se están ofreciendo al personal policial.
The general objective of this research is to propose the formulation of a strategic plan to improve the quality of services in the National Police of Peru-Trujillo Health Service 2022-2025. The type of research carried out is descriptive through a non-experimental design, its purpose is applied and its measurement nature is quantitative. Eighty-two (82) officers and non-commissioned officers of the aforementioned institution were considered as the population and sample, to whom a survey was applied as a data collection technique and the questionnaire as an instrument. Applying questions using a nominal (dichotomous) scale, it was determined that this entity does not have strategic planning since 83% of the officials and 66% of the non-commissioned officers surveyed stated this. Regarding the level of quality of the services, 37,5% of officials and 60,4% of non-commissioned officers consider that the services provided are not of quality, while 50% and 22,9% respond that They are of regular quality. Concluding that this health facility lacks a technical document for institutional management such as strategic planning and the quality of its services does not fully satisfy users. This is due to the small number of general practitioners and specialists that this police institution has. It is recommended to propose the formulation of a strategic plan that allows optimizing the quality of the services being offered to police personnel.
The general objective of this research is to propose the formulation of a strategic plan to improve the quality of services in the National Police of Peru-Trujillo Health Service 2022-2025. The type of research carried out is descriptive through a non-experimental design, its purpose is applied and its measurement nature is quantitative. Eighty-two (82) officers and non-commissioned officers of the aforementioned institution were considered as the population and sample, to whom a survey was applied as a data collection technique and the questionnaire as an instrument. Applying questions using a nominal (dichotomous) scale, it was determined that this entity does not have strategic planning since 83% of the officials and 66% of the non-commissioned officers surveyed stated this. Regarding the level of quality of the services, 37,5% of officials and 60,4% of non-commissioned officers consider that the services provided are not of quality, while 50% and 22,9% respond that They are of regular quality. Concluding that this health facility lacks a technical document for institutional management such as strategic planning and the quality of its services does not fully satisfy users. This is due to the small number of general practitioners and specialists that this police institution has. It is recommended to propose the formulation of a strategic plan that allows optimizing the quality of the services being offered to police personnel.
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Keywords
Planificación estratégica, Calidad de servicios, Sanidad Policía Nacional del Perú – Trujillo, Usuarios