Bienestar social laboral y calidad de atención en el Centro Médico Especializado I-3 Liga Peruana de Lucha Contra el Cáncer – Trujillo
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Date
2024
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Universidad Nacional de Trujillo
Abstract
La presente tesis, titulada: Influencia del bienestar social laboral en la calidad de atención en el Centro Médico Especializado I-3 Liga Peruana de Lucha Contra el Cáncer - Trujillo, tiene como objetivo analizar cómo el bienestar social laboral afecta la calidad de atención proporcionada por el personal asistencial a los pacientes en el Centro Médico Especializado I-3 de la Liga Peruana de Lucha Contra el Cáncer en Trujillo durante el año 2019. Este estudio se basa en una investigación descriptiva con un diseño no experimental y un enfoque deductivo. La muestra de estudio incluyó a 192 pacientes del Centro Médico Especializado I-3 de la Liga Peruana de Lucha Contra el Cáncer en Trujillo, así como a 31 miembros del personal asistencial y administrativo que trabajan en dicha institución. Para recopilar los datos necesarios, se utilizaron cuestionarios y fichas de registro. Los resultados revelaron que un 87.1% del personal asistencial expresó insatisfacción en relación con la remuneración correspondiente a su labor. En cuanto a los indicadores de calidad de atención, los cuestionarios aplicados demostraron que aproximadamente el 50% de los pacientes de nuestra muestra se mostraron altamente satisfechos con las respuestas recibidas por parte del personal. En conclusión, nuestros hallazgos resaltan la necesidad de implementar programas de bienestar social laboral y proporcionar capacitación continua al personal asistencial, con el objetivo de mejorar la satisfacción de los usuarios del Centro Médico Especializado I-3 de la Liga Peruana de Lucha Contra el Cáncer en Trujillo.
ABSTRACT The present thesis, titled 'Influence of Workplace Social Well-being on the Quality of Care at the Specialized Medical Center I-3 of the Peruvian Cancer League - Trujillo,' aims to examine how workplace social well-being affects the quality of care provided by healthcare personnel to patients at the Specialized Medical Center I-3 of the Peruvian Cancer League in Trujillo during the year 2019. This study is based on a descriptive research approach with a non-experimental design and a deductive method. The study sample included 192 patients from the Specialized Medical Center I-3 of the Peruvian Cancer League in Trujillo, as well as 31 members of the healthcare and administrative staff working at the institution. To collect the necessary data, questionnaires and record sheets were used. The results revealed that 87.1% of healthcare personnel expressed dissatisfaction with their salary in relation to their work. Regarding quality of care indicators, the applied questionnaires showed that approximately 50% of the patients in our sample were highly satisfied with the responses received from the staff. In conclusion, our findings highlight the need to implement workplace social well-being programs and provide ongoing training to healthcare personnel with the aim of improving user satisfaction at the Specialized Medical Center I-3 of the Peruvian Cancer League in Trujillo.
ABSTRACT The present thesis, titled 'Influence of Workplace Social Well-being on the Quality of Care at the Specialized Medical Center I-3 of the Peruvian Cancer League - Trujillo,' aims to examine how workplace social well-being affects the quality of care provided by healthcare personnel to patients at the Specialized Medical Center I-3 of the Peruvian Cancer League in Trujillo during the year 2019. This study is based on a descriptive research approach with a non-experimental design and a deductive method. The study sample included 192 patients from the Specialized Medical Center I-3 of the Peruvian Cancer League in Trujillo, as well as 31 members of the healthcare and administrative staff working at the institution. To collect the necessary data, questionnaires and record sheets were used. The results revealed that 87.1% of healthcare personnel expressed dissatisfaction with their salary in relation to their work. Regarding quality of care indicators, the applied questionnaires showed that approximately 50% of the patients in our sample were highly satisfied with the responses received from the staff. In conclusion, our findings highlight the need to implement workplace social well-being programs and provide ongoing training to healthcare personnel with the aim of improving user satisfaction at the Specialized Medical Center I-3 of the Peruvian Cancer League in Trujillo.
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Keywords
Satisfacción del usuario, Satisfacción laboral, Autorrealización