Patrones culturales y calidad de atención de los servicios de los funcionarios públicos de la Municipalidad Provincial de Julcán 2023
No Thumbnail Available
Date
2024
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Nacional de Trujillo
Abstract
En esta investigación, se propuso como objetivo identificar los patrones culturales que intervienen en la calidad de atención de los servicios de funcionarios públicos o funcionarias públicas de la Municipalidad Provincial de Julcán 2023. El estudio se realizó con un enfoque cuantitativo y cualitativo, con un alcance correlacional. Al mismo tiempo, se utilizó un muestreo no probabilístico de 33 funcionarios públicos, y se emplearon las guías de entrevista y la encuesta como instrumentos de recojo de información. Se concluyó que los funcionarios y las funcionarias en mayor proporción reconocen y respetan sus conductas y creencias, así como las de los usuarios, lo que genera un ambiente agradable para una buena atención.
ABSTRACT In this research, the objective was to identify the cultural patterns that intervene in the quality of care of the services of public officials of the Provincial Municipality of Julcán 2023. The study was carried out with a quantitative and qualitative approach, with a correlational scope. At the same time, a non-probabilistic sampling of 33 public officials was used, and the interview guides and the survey were used as instruments for collecting information. It was concluded that male and female officials in a greater proportion recognize and respect their behaviors and beliefs, as well as those of users, which generates a pleasant environment for good care.
ABSTRACT In this research, the objective was to identify the cultural patterns that intervene in the quality of care of the services of public officials of the Provincial Municipality of Julcán 2023. The study was carried out with a quantitative and qualitative approach, with a correlational scope. At the same time, a non-probabilistic sampling of 33 public officials was used, and the interview guides and the survey were used as instruments for collecting information. It was concluded that male and female officials in a greater proportion recognize and respect their behaviors and beliefs, as well as those of users, which generates a pleasant environment for good care.
Description
Keywords
Funcionarios públicos
Servicios