Publication: Mejora en los procesos administrativos para incrementar las ventas en la empresa Inversiones ISA M&D S.A.C., 2024
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Date
2024
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Universidad Nacional de Trujillo
Abstract
La investigación tuvo como objetivo general determinar en qué medida los procesos administrativos incrementa las ventas en la empresa Inversiones ISA M&D S.A.C., 2024. Fue de tipo aplicada, enfoque cuantitativo, nivel explicativo, diseño pre - experimental ya que se realizó un pre-test y un post-test. Los resultados indicaron que las falencias en los procesos administrativos fueron: Demora en la entrega de vehículo (tiempos muertos). Re proceso (trabajo mal realizado). Mano de obra no especializada. Demora en la atención. Desconocimiento del negocio. Los ingresos pre implementación por las ventas de repuestos son de S/ 755,033.90 y por servicio de mantenimiento fue de S/ 922,819.21 teniendo un total de ingresos de S/ 1,677,853.11. Los ingresos por las ventas post implementación fue de: Por venta de repuestos fue S/ 763,738.46, por mantenimiento fue S/ 949,631.46, en total ingreso por ventas y mantenimiento S/ 1,713,369.93. Por lo tanto, se concluye que las mejoras en los procesos administrativos incrementan las ventas en la empresa Inversiones ISA M&D S.A. Esto se debe a que las ventas pasaron de S/ 1,393,373.16 (pre) a S/ 1,713,369.93 (post) el cual incremento en un 22.97%, además se corrobora con la aplicación del método estadístico prueba de muestras relacionadas donde el valor de Sig. fue de 0.000.
ABSTRACT The general objective of the research was to determine to what extent administrative processes increase sales in the company Inversiones ISA M&D S.A.C., 2024. It was applied, quantitative approach, explanatory level, pre-experimental design since a pre-test and a post-test were carried out. The results indicated that the deficiencies in the administrative processes were: Delay in vehicle delivery (dead times). Reprocessing (poorly done work). Non-specialized labor. Delay in attention. Lack of knowledge of the business. The pre-implementation income from the sale of spare parts is S/ 755,033.90 and from maintenance service it was S/ 922,819.21, having a total income of S/ 1,677,853.11. The income from post-implementation sales was: S/ 763,738.46 for spare parts sales, S/ 949,631.46 for maintenance, total income from sales and maintenance S/ 1,713,369.93. Therefore, it is concluded that improvements in administrative processes increase sales at the company Inversiones ISA M&D S.A. This is because sales went from S/ 1,393,373.16 (pre) to S/ 1,713,369.93 (post) which increased by 22.97%, and is also corroborated by the application of the statistical method related samples test where the value of Sig. was 0.000.
ABSTRACT The general objective of the research was to determine to what extent administrative processes increase sales in the company Inversiones ISA M&D S.A.C., 2024. It was applied, quantitative approach, explanatory level, pre-experimental design since a pre-test and a post-test were carried out. The results indicated that the deficiencies in the administrative processes were: Delay in vehicle delivery (dead times). Reprocessing (poorly done work). Non-specialized labor. Delay in attention. Lack of knowledge of the business. The pre-implementation income from the sale of spare parts is S/ 755,033.90 and from maintenance service it was S/ 922,819.21, having a total income of S/ 1,677,853.11. The income from post-implementation sales was: S/ 763,738.46 for spare parts sales, S/ 949,631.46 for maintenance, total income from sales and maintenance S/ 1,713,369.93. Therefore, it is concluded that improvements in administrative processes increase sales at the company Inversiones ISA M&D S.A. This is because sales went from S/ 1,393,373.16 (pre) to S/ 1,713,369.93 (post) which increased by 22.97%, and is also corroborated by the application of the statistical method related samples test where the value of Sig. was 0.000.
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Keywords
Procesos administrativos, Ventas, Mantenimiento