Publication: Gestión del capital humano para mejorar la competitividad de la financiera Progresando Todos S.A.C., provincia de Pacasmayo, año 2019
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Date
2021
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Universidad Nacional de Trujillo
Abstract
La presente tesis tuvo como objetivo general, determinar cómo la gestión del capital humano puede mejorar la competitividad de la financiera Progresando Todos S.A.C., Provincia de Pacasmayo, año 2019. El problema de investigación planteado fue ¿Cómo la gestión del capital humano puede mejorar la competitividad de la financiera Progresando Todos S.A.C., Provincia de Pacasmayo, ¿año 2019? El diseño de investigación utilizado no experimental, de diseño transeccional correlacional causal. La población se conformó por 330 clientes, cuya muestra fue de 178 clientes; además de contar con una población muestra de cinco trabajadores de la empresa. En la recolección de datos se utilizó la encuesta y la entrevista, cuyos instrumentos fueron el cuestionario y la guía de entrevista respectivamente. Entre los principales resultados se tiene que la gestión de capital humano presenta debilidades en lo que respecta a la gestión organizacional y talento humano, pues hay falencias en la descripción de puestos y nivel de descentralización, así como el personal presenta debilidades en cuanto a su capacidad de conocimientos y habilidades. Como principal conclusión se tiene que la gestión del capital humano y la competitividad en la empresa tienen una relación positiva o directa, y significativa según el Coeficiente de Correlación de Pearson (r=0.759 y significancia de 0.00), esto significa que, a buena gestión, la competitividad es alta. En el presente estudio la gestión es regular, por lo que la competitividad también está al mismo nivel.
ABSTRACT The general objective of this thesis was to determine how the management of human capital can improve the competitiveness of the financial company Progresando Todos SAC, Province of Pacasmayo, year 2019. The research problem raised was How can the management of human capital improve competitiveness of the financial Progresando Todos SAC, Province of Pacasmayo, year 2019? The research design used non-experimental, causal correlational transectional design. The population was made up of 330 clients, whose sample was 178 clients; in addition to having a sample population of five company workers. In the data collection, the survey and the interview were used, whose instruments were the questionnaire and the interview guide, respectively. Among the main results is that human capital management presents weaknesses with regard to organizational management and human talent, as there are shortcomings in the job description and level of decentralization, as well as the staff presents weaknesses in terms of their capacity of knowledge and skills. The main conclusion is that the management of human capital and competitiveness in the company have a positive or direct relationship, and significant according to the Pearson Correlation Coefficient (r = 0.759 and significance of 0.00), this means that, with Good management, the competitiveness is high. In the present study, management is regular, so competitiveness is also at the same level.
ABSTRACT The general objective of this thesis was to determine how the management of human capital can improve the competitiveness of the financial company Progresando Todos SAC, Province of Pacasmayo, year 2019. The research problem raised was How can the management of human capital improve competitiveness of the financial Progresando Todos SAC, Province of Pacasmayo, year 2019? The research design used non-experimental, causal correlational transectional design. The population was made up of 330 clients, whose sample was 178 clients; in addition to having a sample population of five company workers. In the data collection, the survey and the interview were used, whose instruments were the questionnaire and the interview guide, respectively. Among the main results is that human capital management presents weaknesses with regard to organizational management and human talent, as there are shortcomings in the job description and level of decentralization, as well as the staff presents weaknesses in terms of their capacity of knowledge and skills. The main conclusion is that the management of human capital and competitiveness in the company have a positive or direct relationship, and significant according to the Pearson Correlation Coefficient (r = 0.759 and significance of 0.00), this means that, with Good management, the competitiveness is high. In the present study, management is regular, so competitiveness is also at the same level.
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Keywords
Capital humano, Competitividad, Institución financiera