Comunicación organizacional y trabajo en equipo de los colaboradores del C.S.M. Santa Catalina, distrito San Pedro de Lloc, 2019
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Date
2021
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Universidad Nacional de Trujillo
Abstract
La presente tesis se realizó con la finalidad de analizar la influencia de la comunicación organizacional en el trabajo en equipo de los colaboradores del C.S.M. Santa Catalina, Distrito San Pedro de Lloc, 2019.Se ha considerado el tipo de investigación aplicada, teniendo como base un diseño explicativo, y la muestra constó de 55 colaboradores, con los cuales se trabajó aplicando los métodos y técnicas de la investigación cuantitativa: Método estadístico y como técnica a la encuesta, y la investigación cualitativa: Método inductivo – deductivo; y como técnicas la observación directa y la entrevista. De los resultados obtenidos se puede deducir que los problemas de comunicación interna, la ausencia de liderazgo en jefes y coordinadores genera deficiente trabajo en equipo de los colaboradores, problemática que afecta la calidad de atención a los usuarios. Finalmente, consideramos que esta investigación es punto de partida para persuadir a los funcionarios de la institución fortalecer la comunicación entre los trabajadores a través de los círculos de calidad, pues es una herramienta de suma importancia para el desarrollo de sus actividades. La presente tesis se subdivide en: Introducción conformada por la Realidad problemática, antecedentes, bases teóricas y marco conceptual; Metodología conformada por la Presentación de resultados; Discusión de resultados; Conclusiones; Referencias bibliográficas y Anexos.
ABSTRACT This thesis was carried out in order to analyze the influence of organizational communication on the teamwork of the collaborators of the C.S.M. Santa Catalina - San Pedro de Lloc District: 2019. The type of applied research was considered, based on an explanatory design, and the simple consisted of 55 collaborators, with whom we worked applying the methods and techniques of quantitative research: Statistical method and as a technique to the survey, and the qualitative research: inductive - deductive method; and as techniques direct observation and interview. From the results obtained, it can be deduced that the problems of internal communication, the absence of leadership in managers and coordinators generates poor teamwork of the collaborators, a problem that affects the quality of customer service. Finally, we consider that this research is a starting point to persuade the officials of the institution to strengthen communication between workers through quality circles, as it is a tool of utmost importance for the development of their activities. This thesis is subdivided into: Introduction made up of the problematic Reality, antecedents, theoretical bases and conceptual framework; Methodology formed by the Presentation of results; Discussion of results; Conclusions; Bibliographic references and Annexes.
ABSTRACT This thesis was carried out in order to analyze the influence of organizational communication on the teamwork of the collaborators of the C.S.M. Santa Catalina - San Pedro de Lloc District: 2019. The type of applied research was considered, based on an explanatory design, and the simple consisted of 55 collaborators, with whom we worked applying the methods and techniques of quantitative research: Statistical method and as a technique to the survey, and the qualitative research: inductive - deductive method; and as techniques direct observation and interview. From the results obtained, it can be deduced that the problems of internal communication, the absence of leadership in managers and coordinators generates poor teamwork of the collaborators, a problem that affects the quality of customer service. Finally, we consider that this research is a starting point to persuade the officials of the institution to strengthen communication between workers through quality circles, as it is a tool of utmost importance for the development of their activities. This thesis is subdivided into: Introduction made up of the problematic Reality, antecedents, theoretical bases and conceptual framework; Methodology formed by the Presentation of results; Discussion of results; Conclusions; Bibliographic references and Annexes.
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Keywords
Compromiso laboral, Estilos de liderazgo, Cultura organizacional