Aplicación del modelo SCOR para mejorar el lead time en la cadena de suministro de una empresa de servicios generales
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Date
2024
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Universidad Nacional de Trujillo
Abstract
Esta investigación tiene como propósito determinar si la implementación del modelo SCOR permite mejorar el lead time de la cadena de suministro en una empresa de servicios generales en la ciudad de Cajamarca. La investigación es de tipo aplicada y de diseño preexperimental, en el cual se compararon los tiempos de entrega antes y después de la implementación.
La muestra está conformada por todos los procesos de la cadena de suministro, y se utilizó una guía de observación para registrar las funciones y procedimientos realizados en cada proceso. Se implementaron diversas herramientas y estrategias de ingeniería industrial, tales como la matriz kraljic, evaluación de proveedores, layout de planta, análisis ABC, 5S, entre otras, con las cuales se mejoraron cada uno de los procesos. Como resultado, se logró una reducción del tiempo de ciclo total de 429 minutos a 241 minutos.
La implementación del modelo SCOR resultó en una mejora significativa con la reducción del lead time en los diferentes procesos lo cual permitió a la empresa responder de manera más rápida y eficiente a la demanda de su cliente, optimizando los tiempos de entrega y fortaleciendo la competitividad en el mercado. Estas mejoras demuestran la eficacia del modelo SCOR como una herramienta valiosa para la optimización de la cadena de suministro en el sector de servicios generales.
This research aims to determine whether the implementation of the SCOR model allows for the improvement of lead time in the supply chain of a general services company in the city of Cajamarca. The research is applied and employs a pre-experimental design, in which delivery times were compared before and after implementation. The sample comprises all processes in the supply chain, and an observation guide was used to record the functions and procedures performed in each process. Various industrial engineering tools and strategies were implemented, such as the Kraljic matrix, supplier evaluation, plant layout, ABC analysis, and 5S, among others, which improved each of the processes. As a result, the total cycle time was reduced from 429 minutes to 241 minutes. The implementation of the SCOR model resulted in a significant improvement with the reduction of lead time in the different processes, allowing the company to respond more quickly and efficiently to customer demand, optimizing delivery times and strengthening competitiveness in the market. These improvements demonstrate the effectiveness of the SCOR model as a valuable tool for optimizing the supply chain in the general services sector.
This research aims to determine whether the implementation of the SCOR model allows for the improvement of lead time in the supply chain of a general services company in the city of Cajamarca. The research is applied and employs a pre-experimental design, in which delivery times were compared before and after implementation. The sample comprises all processes in the supply chain, and an observation guide was used to record the functions and procedures performed in each process. Various industrial engineering tools and strategies were implemented, such as the Kraljic matrix, supplier evaluation, plant layout, ABC analysis, and 5S, among others, which improved each of the processes. As a result, the total cycle time was reduced from 429 minutes to 241 minutes. The implementation of the SCOR model resulted in a significant improvement with the reduction of lead time in the different processes, allowing the company to respond more quickly and efficiently to customer demand, optimizing delivery times and strengthening competitiveness in the market. These improvements demonstrate the effectiveness of the SCOR model as a valuable tool for optimizing the supply chain in the general services sector.
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