Calidad y satisfacción de servicios en teleodontología en pacientes atendidos en los servicios de salud tiempos de pandemia Junín 2022
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Date
2023
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Universidad Nacional de Trujillo
Abstract
Objetivo: Determinar la relación entre la calidad de servicio en teleodontología y el nivel de satisfacción en pacientes atendidos en los servicios de salud durante la pandemia por COVID-19, Junín, 2022. Metodología: Fue de diseño no experimental, de corte transversal y de tipo correlacional, la técnica utilizada fue la encuesta y ambas variables de evaluaron mediante un cuestionario basado en el modelo Servqual. Resultados: El 44.6% (152) pacientes indicaron que la calidad de servicio de teleodontología fue alta. El 35.2% (120) de pacientes se encontraron insatisfechos con el servicio recibido. Se encontró relación entre la calidad de servicio en teleodontología y el nivel de satisfacción en pacientes (p=0,000). Conclusión: Existe relación entre la calidad de servicio en teleodontología y el nivel de satisfacción en pacientes atendidos en los servicios de salud durante la pandemia por COVID-19, Junín, 2022
Objective: To determine the relationship between the quality of service in teledentistry and the level of satisfaction in patients treated in health services during the COVID-19 pandemic, Junín, 2022. Methodology: It was of a non-experimental, cross-sectional and correlational design, the technique used was the survey and both variables were evaluated through a questionnaire based on the Servqual model. Results: 44.6% (152) patients indicated that the quality of teleodontology service was high. Regarding the level of satisfaction, 35.2% (120) of patients were satisfied with the service. A relationship was found between the quality of teleodontology service and the level of patient satisfaction (p=0.000). Conclusion: There is a relationship between the quality of service in teledentistry and the level of satisfaction in patients treated in health services during the COVID-19 pandemic, Junín, 2022
Objective: To determine the relationship between the quality of service in teledentistry and the level of satisfaction in patients treated in health services during the COVID-19 pandemic, Junín, 2022. Methodology: It was of a non-experimental, cross-sectional and correlational design, the technique used was the survey and both variables were evaluated through a questionnaire based on the Servqual model. Results: 44.6% (152) patients indicated that the quality of teleodontology service was high. Regarding the level of satisfaction, 35.2% (120) of patients were satisfied with the service. A relationship was found between the quality of teleodontology service and the level of patient satisfaction (p=0.000). Conclusion: There is a relationship between the quality of service in teledentistry and the level of satisfaction in patients treated in health services during the COVID-19 pandemic, Junín, 2022
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Keywords
Calidad de la atención de salud, COVID-19, Satisfacción del paciente, Teleodontología