Derecho a la salud y satisfacción del usuario externo en el servicio de emergencia de un hospital público de Cajamarca
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Date
2024-07-16
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Universidad Nacional de Trujillo
Abstract
La presente investigación tuvo como objetivo general determinar la relación entre el derecho a la salud y la satisfacción del usuario externo en el servicio de emergencia de un hospital público de Cajamarca. El estudio fue cuantitativo, de enfoque descriptivo, con un diseño transversal y correlacional. La población estuvo conformada por 110 usuarios externos del servicio de emergencia de dicho hospital. Los resultados demuestran que el nivel de conocimiento sobre los derechos de salud es regular y que el nivel de satisfacción de los usuarios es medio. Asimismo, se encontró una relación positiva y significativa entre el derecho a la salud y la satisfacción del usuario, con una correlación de .834. En conclusión, se observó que, a mayor respeto por los derechos de salud, mayor es la satisfacción de los usuarios
The general objective of this study was to determine the relationship between the right to health and external user satisfaction in the emergency department of a public hospital in Cajamarca. The study was quantitative, descriptive, with a cross-sectional and correlational design. The population consisted of 110 external users of the hospital's emergency service. The results show that the level of knowledge about health rights is regular and that the level of user satisfaction is medium. Likewise, a positive and significant relationship was found between the right to health and user satisfaction, with a correlation of .834. In conclusion, it was observed that the greater the respect for health rights, the greater the user satisfaction
The general objective of this study was to determine the relationship between the right to health and external user satisfaction in the emergency department of a public hospital in Cajamarca. The study was quantitative, descriptive, with a cross-sectional and correlational design. The population consisted of 110 external users of the hospital's emergency service. The results show that the level of knowledge about health rights is regular and that the level of user satisfaction is medium. Likewise, a positive and significant relationship was found between the right to health and user satisfaction, with a correlation of .834. In conclusion, it was observed that the greater the respect for health rights, the greater the user satisfaction
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Keywords
Derechos a la Salud
Satisfacción, usuario
Hospital, emergencia