El sistema de gestión por procesos y su impacto en la gestión educativa del Instituto de Educación Superior Pedagógico Público “Alfonso Barrantes Lingán” – San Miguel
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Date
2023
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Universidad Nacional de Trujillo
Abstract
La presente investigación denominada “EL SISTEMA DE GESTIÓN POR PROCESOS Y SU IMPACTO EN LA GESTIÓN EDUCATIVA DEL INSTITUTO DE EDUCACIÓN SUPERIOR PEDAGÓGICO PÚBLICO ‘ALFONSO BARRANTES LINGÁN’ – SAN MIGUEL”, tuvo como objetivo lograr un impacto positivo en la gestión educativa del Instituto de Educación Superior Pedagógico Público Alfonso Barrantes Lingán – San Miguel mediante un sistema de gestión por procesos.
Siendo una investigación aplicada de tipo descriptivo no experimental y de corte transversal. Se usaron como instrumentos el cuestionario y la hoja de observación, para evaluar los procesos de la gestión educativa, identificándose 3 subprocesos: titulación, emisión de certificados y otros servicios, en donde bajo el enfoque del BPM, se modelaron los procesos incluyendo: Incorporación de internet, Base de datos centralizada y Sistema de información para reemplazar actividades manuales. El impacto que generó la propuesta incluye la mejora del nivel de satisfacción de los participantes en el proceso, partiendo del 53.54% y llegando a un 86.46%, alcanzando un incremento del 32.98%. Lo cual concluye que un sistema de gestión por procesos impacta de forma positiva en la gestión educativa del Instituto de Educación Superior Pedagógico Público Alfonso Barrantes Lingán – San Miguel”.
The present investigation called "THE SYSTEM OF MANAGEMENT BY PROCESSES AND ITS IMPACT ON THE EDUCATIONAL MANAGEMENT OF THE HIGHER INSTITUTE OF PUBLIC EDUCATION 'ALFONSO BARRANTES LINGÁN' - SAN MIGUEL", had the objective of achieving a positive impact on the educational management of the Higher Institute of Education. Public Alfonso Barrantes Lingán – San Miguel through a process management system. Being an applied research of a non-experimental descriptive and cross-sectional type. The questionnaire and the observation sheet were used as instruments to evaluate the processes of educational management, identifying 3 sub-processes: titling, issuance of certificates and other services, where under the BPM approach, the processes were modeled including: Incorporation of Internet, Centralized Database and Information System to replace manual activities. The impact generated by the proposal includes the improvement of the level of satisfaction of the participants in the process, starting from 53.54% and reaching 86.46%, reaching an increase of 32.98%. Which concludes that a process management system positively impacts the educational management of the Higher Institute of Public Education Alfonso Barrantes Lingán - San Miguel"
The present investigation called "THE SYSTEM OF MANAGEMENT BY PROCESSES AND ITS IMPACT ON THE EDUCATIONAL MANAGEMENT OF THE HIGHER INSTITUTE OF PUBLIC EDUCATION 'ALFONSO BARRANTES LINGÁN' - SAN MIGUEL", had the objective of achieving a positive impact on the educational management of the Higher Institute of Education. Public Alfonso Barrantes Lingán – San Miguel through a process management system. Being an applied research of a non-experimental descriptive and cross-sectional type. The questionnaire and the observation sheet were used as instruments to evaluate the processes of educational management, identifying 3 sub-processes: titling, issuance of certificates and other services, where under the BPM approach, the processes were modeled including: Incorporation of Internet, Centralized Database and Information System to replace manual activities. The impact generated by the proposal includes the improvement of the level of satisfaction of the participants in the process, starting from 53.54% and reaching 86.46%, reaching an increase of 32.98%. Which concludes that a process management system positively impacts the educational management of the Higher Institute of Public Education Alfonso Barrantes Lingán - San Miguel"
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Keywords
Gestión por procesos, Gestión educativa, BPM