Calidad del cuidado de enfermería y grado de satisfacción percibida por el paciente adulto hospitalizado
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Date
2023-12-06
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Universidad Nacional de Trujillo
Abstract
El presente informe de investigación científica es de tipo cuantitativo, de diseño descriptivo – correlacional, no experimental, de corte transversal, tuvo como objetivo determinar la relación que existe entre el nivel de calidad del cuidado de enfermería y el grado de satisfacción percibida por el paciente adulto en el servicio de hospitalización del Hospital Leoncio Prado Huamachuco, 2023. La muestra estuvo constituida por 86 adultos del área de Hospitalización, a quienes se les aplico 2 instrumentos: Escala de la calidad del cuidado de enfermería y la encuesta de satisfacción del paciente de la calidad del cuidado de enfermería, teniendo en cuenta los criterios de inclusión; además, el vaciado de datos se hizo en el programa SPSS versión 25 de WINDOWS y para el análisis estadístico de relación de calidad del cuidado de enfermería percibido por los pacientes se realizó empleando la prueba estadística el Coeficiente de Concordancia de Kendall (W), para medir el grado de correlación entre las variables, considerando los principios éticos y regulatorios según el informe Belmont. Los resultados se presentan en tablas simples y de doble entrada. Los resultados obtenidos fueron: el 51.2% de los pacientes perciben un nivel de calidad de cuidado regular, mientras que el 40.7% tiene una percepción de calidad buena y solo el 8.1%, tiene una percepción de calidad mala; en cuanto a la satisfacción del paciente, el 72.1% de los pacientes tienen un grado de satisfacción regular, mientras que el 20.9% tiene grado de satisfacción bueno y el 7% grado de satisfacción malo. Al analizar los resultados, se concluye que no existe relación significativa (p < 0.05) entre el nivel de calidad del cuidado de enfermería y el grado de satisfacción percibida por el paciente
The present scientific research report is of a quantitative, descriptive-correlational, non-experimental, cross-sectional design, and its objective was to determine the relationship between the level of quality of nursing care and the degree of satisfaction perceived by the adult patient in the hospitalization service of the Leoncio Prado Huamachuco Hospital, 2023. The sample consisted of 86 adults in the hospitalization area, to whom 2 instruments were applied: Nursing care quality scale and the user satisfaction survey of nursing care quality, taking into account the inclusion criteria; in addition, the data emptying was done in the SPSS program version 25 of WINDOWS and for the statistical analysis of nursing care quality relationship perceived by the patients was performed using the statistical test Kendall's Coefficient of Concordance (W), to measure the degree of correlation between the variables, considering the ethical and regulatory principles according to the Belmont report. The results are presented in simple and double-entry tables. The results obtained were: 51.2% of the patients perceive a level of quality of regular care, while 40.7% have a perception of good quality and only 8.1% have a perception of poor quality; Regarding patient satisfaction, 72.1% of patients have a regular degree of satisfaction, while 20.9% have a good degree of satisfaction and 7% a bad degree of satisfaction. When analyzing the results, it is concluded that there is no significant relationship (p < 0.05) between the level of quality of nursing care and the degree of satisfaction perceived by the patient
The present scientific research report is of a quantitative, descriptive-correlational, non-experimental, cross-sectional design, and its objective was to determine the relationship between the level of quality of nursing care and the degree of satisfaction perceived by the adult patient in the hospitalization service of the Leoncio Prado Huamachuco Hospital, 2023. The sample consisted of 86 adults in the hospitalization area, to whom 2 instruments were applied: Nursing care quality scale and the user satisfaction survey of nursing care quality, taking into account the inclusion criteria; in addition, the data emptying was done in the SPSS program version 25 of WINDOWS and for the statistical analysis of nursing care quality relationship perceived by the patients was performed using the statistical test Kendall's Coefficient of Concordance (W), to measure the degree of correlation between the variables, considering the ethical and regulatory principles according to the Belmont report. The results are presented in simple and double-entry tables. The results obtained were: 51.2% of the patients perceive a level of quality of regular care, while 40.7% have a perception of good quality and only 8.1% have a perception of poor quality; Regarding patient satisfaction, 72.1% of patients have a regular degree of satisfaction, while 20.9% have a good degree of satisfaction and 7% a bad degree of satisfaction. When analyzing the results, it is concluded that there is no significant relationship (p < 0.05) between the level of quality of nursing care and the degree of satisfaction perceived by the patient
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Keywords
Cuidado enfermería
Satisfacción paciente
Hospitalización