"Inteligencia de Negocios para agilizar la toma de decisiones en el área de Logística de la empresa CJ Telecom SAC”
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Date
2024-11
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Universidad Nacional de Trujillo
Abstract
CJ Telecom SAC es una empresa que integra soluciones de telecomunicaciones para estaciones celulares a nivel nacional, sus clientes son su prioridad en su día a día. Trabaja con altos estándares internacionales implementados en sus procesos, brinda servicios de calidad, protege el medio ambiente, y, garantiza la seguridad y salud de sus profesionales en el trabajo. Esto, les ha permitido ir mejorando su desempeño. Prueba de ello son sus reconocimientos obtenidos en los últimos años, siendo la adquisición de la certificación Tri Norma ISO uno de los más importantes.
Aún así, internamente aún tienen ciertos puntos débiles y es donde se enfoca esta investigación. Actualmente, existe una escasa información de gestión y les toma mucho tiempo elaborarla, demora que impacta también en la atención de sus asignaciones; y, tiene mayor repercusión en el bajo nivel de satisfacción de los colaboradores que nos brindaron los alcances durante las reuniones sostenidas.
En consecuencia, se sugirió la implementación de Inteligencia de Negocios, y el uso de Power BI, como herramienta para hacer más dinámica y ágil la toma de decisiones, principalmente en el área de Logística.
El diseño de esta investigación fue pre-experimental, y la población corresponde a los datos provenientes de la documentación del área de Logística. Como resultado concluyente, podemos mencionar: una reducción del 99.75% en el tiempo necesario para producto informes de gestión, un aumento del 40.74% en los informes y un aumento del 56% en la satisfacción de los usuarios.
CJ Telecom SAC is a company that integrates telecommunications solutions for cellular stations nationwide, their customers are their priority on a daily basis. They work with high international standards implemented in their processes, provide quality services, protect the environment, and guarantee the safety and health of their professionals. The recognition attained in the last years –among the most significant being the attainment of the Tri Norma ISO certification- is evidence of this. Even so, this research focuses on the internal shortcomings that they still have. Currently, there is scarce management information and it takes them a long time to prepare it, a delay that also impacts on the attention of their assignments; and contributes to the dessatisfaction of they workers, who provided the scopes during our meetings. In light of this, it was suggested to develop Business Intelligence and use Power BI as a tool to enhance the dynamic and nimble nature of decision-making, mainly in the Logistics area. This research’s design was pre-experimental, and the population is consistent with information gleaned from the Logistics area’s paperwork. As a final outcoming, we can mention: a 99.75% decrease in the amount of time required to generate management reports, a 40.74% rise in the quantity of reports and a 56% increase in user satisfaction.
CJ Telecom SAC is a company that integrates telecommunications solutions for cellular stations nationwide, their customers are their priority on a daily basis. They work with high international standards implemented in their processes, provide quality services, protect the environment, and guarantee the safety and health of their professionals. The recognition attained in the last years –among the most significant being the attainment of the Tri Norma ISO certification- is evidence of this. Even so, this research focuses on the internal shortcomings that they still have. Currently, there is scarce management information and it takes them a long time to prepare it, a delay that also impacts on the attention of their assignments; and contributes to the dessatisfaction of they workers, who provided the scopes during our meetings. In light of this, it was suggested to develop Business Intelligence and use Power BI as a tool to enhance the dynamic and nimble nature of decision-making, mainly in the Logistics area. This research’s design was pre-experimental, and the population is consistent with information gleaned from the Logistics area’s paperwork. As a final outcoming, we can mention: a 99.75% decrease in the amount of time required to generate management reports, a 40.74% rise in the quantity of reports and a 56% increase in user satisfaction.
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TECHNOLOGY::Information technology::Systems engineering