Gestión de las referencias y satisfacción en familiares de los pacientes referidos por emergencia en un hospital público, Nuevo Chimbote
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Date
0024-07-08
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Universidad Nacional de Trujillo
Abstract
La presente investigación cuantitativa, descriptiva, correlacional y de corte trasversal se realizó con la finalidad de establecer la relación entre la gestión de las referencias y la satisfacción en familiares de los pacientes referidos por Emergencia del Hospital Regional Eleazar Guzmán Barrón de Nuevo Chimbote. La muestra estuvo conformada por 94 familiares de los pacientes referidos por emergencia. Los instrumentos aplicados fueron la Escala para evaluar la Gestión de las Referencias y el Cuestionario para evaluar la Satisfacción en Familiares de Pacientes referidos por Emergencia. Para determinar la relación entre las variables de estudio se hizo uso de la prueba no paramétrica de Correlación de Rho Sperman demostrando que si existe una relación entre ambas variables ya que el coeficiente de correlación fue de 0.582, indicando una relación directa y de grado moderado, además los resultados evidenciaron que el 86% de los familiares de los pacientes referidos manifestaron que la gestión de las referencias es adecuada, el 13% manifestó que es regular y el 1% que es inadecuada, así mismo se encontró que el 85% de estos familiares tienen una satisfacción alta, el 13% una satisfacción media y solo el 2% tuvo una satisfacción baja. Por lo tanto, se concluye con un 99% de confianza que existe relación entre las variables Gestión de la Referencia y la satisfacción en los familiares de pacientes referidos por emergencia
This quantitative, descriptive, correlational and cross-sectional research was conducted with the aim of establishing the relationship between referral management and satisfaction among family members of patients referred by Emergency at the Eleazar Guzmán Barrón de Nuevo Chimbote Regional Hospital. The sample consisted of 94 family members of the patients referred by emergency. The instruments used were the Scale to evaluate the Management of References and the Questionnaire to evaluate the Satisfaction in Relatives of Patients referred by Emergency. To determine the relationship between the variables of the study, the nonparametric Rho Sperman correlation test was used, demonstrating that if there is a relationship between the two variables, since the correlation coefficient was 0. 582, indicating a direct and moderate relationship, in addition, the results showed that 86% of the family members of the referred patients stated that the management of the referrals is adequate, 13% stated that it is regular and 1% that it is inadequate. % had average satisfaction and only 2% had low satisfaction. Therefore, it is concluded with 99% confidence that there is a relationship between the variables Management of Reference and the satisfaction of family members of patients referred for emergency
This quantitative, descriptive, correlational and cross-sectional research was conducted with the aim of establishing the relationship between referral management and satisfaction among family members of patients referred by Emergency at the Eleazar Guzmán Barrón de Nuevo Chimbote Regional Hospital. The sample consisted of 94 family members of the patients referred by emergency. The instruments used were the Scale to evaluate the Management of References and the Questionnaire to evaluate the Satisfaction in Relatives of Patients referred by Emergency. To determine the relationship between the variables of the study, the nonparametric Rho Sperman correlation test was used, demonstrating that if there is a relationship between the two variables, since the correlation coefficient was 0. 582, indicating a direct and moderate relationship, in addition, the results showed that 86% of the family members of the referred patients stated that the management of the referrals is adequate, 13% stated that it is regular and 1% that it is inadequate. % had average satisfaction and only 2% had low satisfaction. Therefore, it is concluded with 99% confidence that there is a relationship between the variables Management of Reference and the satisfaction of family members of patients referred for emergency
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Keywords
Gestión de las referencias
Satisfacción en familiares
Sistema de referencias y contrareferencias
Referencias de emergencia