Nivel de satisfacción del familiar del paciente quirúrgico sobre el cuidado de enfermería, Hospital Víctor Ramos Guardia, Huaraz
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Date
2025-01-03
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Universidad Nacional de Trujillo
Abstract
El presente estudio tuvo como objetivo "determinar el nivel de satisfacción del familiar del paciente quirúrgico respecto al cuidado de enfermería en el Hospital Víctor Ramos Guardia, Huaraz – 2020". Este trabajo se realizó bajo un enfoque cuantitativo, con un diseño no experimental y descriptivo, en una muestra de 80 familiares a quienes se aplicó una encuesta basada en el cuestionario de satisfacción adaptado del modelo SERVQUAL.
La medición de la confiablidad del instrumento se determinó mediante la medida de coherencia o consistencia interna Alfa de Cronbach, que debe ser mayor o igual a 0.7; lo cual se realizó a través de una muestra piloto. Siendo el valor alcanzado en la prueba piloto de 0.938. Los datos se organizaron mediante la estadística de Excel 2019, luego se analizaron mediante la estadística descriptiva, donde la dimensión fiabilidad, se encontró que el 62.5 % lo evalúan como regular, la dimensión capacidad de respuesta, el 43% lo evalúa en forma regular, la dimensión seguridad, evidencia el 50% como inadecuada, la dimensión empatía, se evidencia el 65.0 % lo analizan como regular, la dimensión aspectos tangibles el 48.8 % lo valoran como regular. Finalmente, se concluye que respecto a la satisfacción del familiar del paciente se encontró que en su mayoría (66.3%) lo califican como regular, seguido de 30% como inadecuado y sólo 3.8% como adecuado; respecto a la mayoría de dimensiones destaca el nivel regular, a excepción de la dimensión seguridad que muestra un nivel inadecuado
The objective of this study was to "determine the level of satisfaction of the surgical patient's family member regarding nursing care at the Víctor Ramos Guardia Hospital, Huaraz – 2020". This work was carried out under a quantitative approach, with a non-experimental and descriptive design, in a sample of 80 family members to whom a survey based on the satisfaction questionnaire adapted from the SERVQUAL model was applied. The measurement of the reliability of the instrument was determined using the measure of coherence or internal consistency Cronbach's Alpha, which must be greater than or equal to 0.7; which was done through a pilot sample. The value achieved in the pilot test being 0.938. The data was organized using Excel 2019 statistics, then analyzed using descriptive statistics, where the reliability dimension was found to be evaluated by 62.5% as regular, the responsiveness dimension, 43% evaluated it regularly, the security dimension, 50% show it as inadequate, the empathy dimension, 65.0% show it as regular, the tangible aspects dimension 48.8% rate it as regular. Finally, it is concluded that regarding the satisfaction of the patient's family member, it was found that the majority (66.3%) rated it as regular, followed by 30% as inadequate and only 3.8% as adequate, regarding most dimensions, the regular level stands out, except for the security dimension, which shows an inadequate level
The objective of this study was to "determine the level of satisfaction of the surgical patient's family member regarding nursing care at the Víctor Ramos Guardia Hospital, Huaraz – 2020". This work was carried out under a quantitative approach, with a non-experimental and descriptive design, in a sample of 80 family members to whom a survey based on the satisfaction questionnaire adapted from the SERVQUAL model was applied. The measurement of the reliability of the instrument was determined using the measure of coherence or internal consistency Cronbach's Alpha, which must be greater than or equal to 0.7; which was done through a pilot sample. The value achieved in the pilot test being 0.938. The data was organized using Excel 2019 statistics, then analyzed using descriptive statistics, where the reliability dimension was found to be evaluated by 62.5% as regular, the responsiveness dimension, 43% evaluated it regularly, the security dimension, 50% show it as inadequate, the empathy dimension, 65.0% show it as regular, the tangible aspects dimension 48.8% rate it as regular. Finally, it is concluded that regarding the satisfaction of the patient's family member, it was found that the majority (66.3%) rated it as regular, followed by 30% as inadequate and only 3.8% as adequate, regarding most dimensions, the regular level stands out, except for the security dimension, which shows an inadequate level
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Keywords
Satisfacción del familiar
aspectos tangibles
seguridad-Cuidado de enfermeria