Gestión de personas y su relación con los servicios públicos de la Municipalidad Provincial de Cajabamba, 2022
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Date
2022
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Universidad Nacional de Trujillo
Abstract
El presente informe tuvo como objetivo general, determinar la relación entre la gestión de personas y los servicios públicos de la Municipalidad Provincial de Cajabamba, 2022. Cuyo problema de investigación fue ¿Cuál es la relación entre la gestión de personas y los servicios públicos de la Municipalidad Provincial de Cajabamba, 2022? El diseño de investigación fue no experimental de corte transversal y tipo correlacional. La muestra de estudio fue de 39 servidores y 39 representantes de la comunidad. El instrumento de recolección de datos utilizado fue el cuestionario. Como principales resultados se tiene que tanto la gestión de personas como los servicios públicos califican a nivel alto, sin embargo, se presentan debilidades en relación a planificación y soporte del personal, lo cual es importante que el trabajador tenga definido su perfil de trabajo y sus actividades a desempeñar; así como en los servicios públicos que deben mejorar sobre todo en el servicio de drenaje y alcantarillado, y el mantenimiento de las vías. Concluyendo que, entre la gestión de personas y los servicios públicos de la Municipalidad Provincial de Cajabamba, hay una relación directa y significativa pues el Coeficiente de Rho Spearman, fue de 0.754, y la significancia de 0.00.
ABSTRACT The present report had as a general objective, to determine the relationship between the management of people and the public services of the Provincial Municipality of Cajabamba, 2022. Whose research problem was: What is the relationship between the management of people and the public services of the Provincial Municipality of Cajabamba, 2022? The research design was non-experimental, cross-sectional and correlational. The study sample consisted of 39 servers and 39 community representatives. The data collection instrument used was the questionnaire. The main results show that both people management and public services qualify at a high level, however, there are weaknesses in relation to planning and staff support, which is important for the worker to have defined their work profile and their activities to perform; as well as in the public services that must be improved, especially in the drainage and sewerage service, and the maintenance of the roads. Concluding that, between the People Management and the Public Services of the Provincial Municipality of Cajabamba, there is a direct and significant relationship since the Rho Spearman Coefficient was 0.754, and the significance of 0.00.
ABSTRACT The present report had as a general objective, to determine the relationship between the management of people and the public services of the Provincial Municipality of Cajabamba, 2022. Whose research problem was: What is the relationship between the management of people and the public services of the Provincial Municipality of Cajabamba, 2022? The research design was non-experimental, cross-sectional and correlational. The study sample consisted of 39 servers and 39 community representatives. The data collection instrument used was the questionnaire. The main results show that both people management and public services qualify at a high level, however, there are weaknesses in relation to planning and staff support, which is important for the worker to have defined their work profile and their activities to perform; as well as in the public services that must be improved, especially in the drainage and sewerage service, and the maintenance of the roads. Concluding that, between the People Management and the Public Services of the Provincial Municipality of Cajabamba, there is a direct and significant relationship since the Rho Spearman Coefficient was 0.754, and the significance of 0.00.
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Keywords
Administración de personas, Servicios públicos, Desarrollo e investigación, Calidad