Mejoramiento de procesos para la reducción del tiempo de alta hospitalaria en una entidad prestadora de servicios de salud
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Date
2022-08
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Journal ISSN
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Publisher
Universidad Nacional de Trujillo
Abstract
El presente trabajo de investigación se enfoca en el análisis del tiempo del proceso de alta
hospitalaria en una Entidad Prestadora de Servicios de Salud cuyo valor asciende a 4h 35 min
y cuya meta es de 3h 30min, identificando una brecha de 1h 05 min, lo cual genera un impacto
negativo en la experiencia del paciente. Esta investigación se ha llevado a cabo siguiendo la
metodología de diseño preexperimental, en la que se ha elaborado una propuesta de
mejoramiento de procesos para lograr la reducción del tiempo de alta hospitalaria. Como
conclusión, luego de aplicar la metodología y ejecutar las iniciativas de mejora, se logró una
reducción del tiempo de alta hospitalaria alcanzando 1h 32 min en promedio y además se
demostró que es económicamente rentable ya que se obtuvo un VAN mayor a 0.
The following research work focuses on the analysis of the time of the hospital discharge process in a Health Service Provider Entity whose value amounts to 4h 35 min and whose goal is 3h 30min, identifying a gap of 1h 05 min, which generates a negative impact on the patient experience. This research has been carried out following the pre-experimental design methodology, in which a proposal for process improvement has been developed to achieve the reduction of hospital discharge time. In conclusion, after applying the methodology and executing the improvement initiatives, a reduction in hospital discharge time was achieved to 1h 32 min on average and it was also shown that it is economically profitable since a NPV greater than 0 was obtained.
The following research work focuses on the analysis of the time of the hospital discharge process in a Health Service Provider Entity whose value amounts to 4h 35 min and whose goal is 3h 30min, identifying a gap of 1h 05 min, which generates a negative impact on the patient experience. This research has been carried out following the pre-experimental design methodology, in which a proposal for process improvement has been developed to achieve the reduction of hospital discharge time. In conclusion, after applying the methodology and executing the improvement initiatives, a reduction in hospital discharge time was achieved to 1h 32 min on average and it was also shown that it is economically profitable since a NPV greater than 0 was obtained.
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Keywords
TECHNOLOGY::Industrial engineering and economy