Gestión por procesos y su impacto en la rentabilidad de la empresa Transformer Service S.A.C., Lima, 2023
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Date
2024
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Universidad Nacional de Trujillo
Abstract
La presente investigación tiene como objetivo evaluar el impacto de la Gestión por procesos en la rentabilidad de la empresa Transformer Service S.A.C., Lima, 2023. Para desarrollar el presente trabajo de investigación se utilizó el método explicativo. El diseño de contrastación de hipótesis está basado en el diseño llamado no experimental con verificación de antes y después de la muestra. Como principales resultados se obtuvo que la implementación de las mejoras en los procesos, permiten que la rentabilidad se incremente. Asimismo, se concluye que una adecuada gestión por procesos mejora los tiempos en los diferentes procesos, por ejemplo, si en las áreas operativas como Mantenimiento, en la instalación de transformadores se reducen 14 días por cliente, se podrá aprovechar ese tiempo para poder atender a otros clientes. El proceso del área de tesorería en el año 2023 demoraba 79 días, con las mejoras propuestas se reduce el tiempo a 30 días lo que equivale a mantener la información ordenada mensualmente; si las diferentes áreas gestionan sus procesos de forma adecuada estas áreas tendrán la información correcta sin demoras para ser trasladadas al área contable y así evitar los reclamos y multas que generaban sobre costos en los años anteriores. Como conclusión general se determinó que la gestión por procesos impacta positivamente en la rentabilidad de la Empresa Transformer Service S.A.C., ya que, la reduciendo el tiempo de atención de productos y clientes, se lograría pasar resultados netos de 3.87% del ejercicio 2023 a una proyección de 7.11%.
ABSTRACT The present research aims to evaluate the impact of Process Management on the profitability of the company Transformer Service S.A.C., Lima, 2023. The explanatory method was used to develop this research. The hypothesis-testing design is based on the so-called non-experimental design with pre- and post-sample verification. The main results were that the implementation of improvements in processes, allow increased profitability. It is also concluded that a proper process management improves times in the different processes, for example, if in operational areas such as maintenance, in the installation of transformers are reduced 14 days per customer, This time can be used to serve other clients. The process of the treasury area in 2023 took 79 days, with the proposed improvements reducing the time to 30 days which is equivalent to keeping the information sorted monthly; if the different areas manage their processes properly these areas will have the correct information without delay to be transferred to the accounting area and thus avoid the claims and fines that generated on costs in previous years. As a general conclusion, it was determined that the management by processes positively impacts on the profitability of the Transformer Service S.A.C., since, reducing the time of attention of products and customers, net results would be achieved from 3.87% in FY23 to a projection of 7.11%.
ABSTRACT The present research aims to evaluate the impact of Process Management on the profitability of the company Transformer Service S.A.C., Lima, 2023. The explanatory method was used to develop this research. The hypothesis-testing design is based on the so-called non-experimental design with pre- and post-sample verification. The main results were that the implementation of improvements in processes, allow increased profitability. It is also concluded that a proper process management improves times in the different processes, for example, if in operational areas such as maintenance, in the installation of transformers are reduced 14 days per customer, This time can be used to serve other clients. The process of the treasury area in 2023 took 79 days, with the proposed improvements reducing the time to 30 days which is equivalent to keeping the information sorted monthly; if the different areas manage their processes properly these areas will have the correct information without delay to be transferred to the accounting area and thus avoid the claims and fines that generated on costs in previous years. As a general conclusion, it was determined that the management by processes positively impacts on the profitability of the Transformer Service S.A.C., since, reducing the time of attention of products and customers, net results would be achieved from 3.87% in FY23 to a projection of 7.11%.
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Keywords
Gestión por procesos, Rentabilidad, Eficiencia, Calidad, Utilidad