Satisfacción del paciente crónico con la atención por teleconsulta en el hospital I Alto Mayo – Moyobamba, junio-setiembre 2021
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Date
2023
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Universidad Nacional de Trujillo
Abstract
A medida que la pandemia de COVID-19 interrumpió las atenciones médicas, la telemedicina surgió como una alternativa a estas. Sin embargo, con esta nueva modalidad de atención en el país no existe evidencia de cómo respondieron los usuarios y médicos a una implementación acelerada de este modelo de atención.El objetivo de esta investigación fue determinar la satisfacción del paciente crónico con la atención por teleconsulta en el Hospital I Alto Mayo – Moyobamba duranteel período de junio- setiembre 2021 y en sus 5 dimensiones: utilidad del servicio de teleconsulta, facilidad de uso, comunicación, seguridad, empatía. En este estudio de tipo aplicado y no experimental se evaluó a 280 pacientes crónicos atendidos por teleconsulta en el Hospital I Alto Mayo - Moyobamba, durante el período de junio-setiembre 2021, mediante un cuestionario desarrollado por Parmanto et al. (2016), adaptado por Gayoso & Rosas (2021) compuesto por un total de 20 preguntas con respuestas cerradas en una sola escala de Likert. De los pacientes atendidos por teleconsulta en el Hospital I Alto Mayo – Moyobamba durante el período de junio-setiembre 2021, el 93.2% presentaron un alto nivel de satisfacción de atención, el 5.0% un nivel moderado y 1.8% un nivel bajo. La satisfacción del paciente con su atención por teleconsulta es alta y no es una barrera para un cambio que se aleje de las visitas tradicionales en persona. Sin embargo, es necesario de investigaciones futuras que comparen otros indicadores de calidad a fin de evaluar su eficacia, ya que tienen una gran influencia dentro de la salud pública.
ABSTRACT As the COVID-19 pandemic disrupted medical care, telemedicine emerged as an alternative to it. However, with this new care modality in the country, there is no evidence of how users and doctors responded to an accelerated implementation of this care model. The objective of this research was to determine chronic patient satisfaction with teleconsultation care at Hospital I Alto Mayo - Moyobamba during the period June September 2021 and in its 5 dimensions: utility of the teleconsultation service, ease of use, communication, security and empathy. In this applied and non-experimental study, 280 chronic patients attended by teleconsultation at Hospital I Alto Mayo - Moyobamba, were evaluated during the period of June-September 2021, through a questionnaire developed by Parmanto et al. (2016), adapted by Gayoso & Rosas (2021), composed of a total of 20 questions with closed answers on a single Likert scale. Of the patients attended by teleconsultation at Hospital I Alto Mayo - Moyobamba during the period June-September 2021, 93.2% presented a high level of satisfaction with care, 5.0% a moderate level and 1.8% a low level. Patient satisfaction with their teleconsultation care is high and is not a barrier to a shift away from traditional in-person visits. However, future research is needed to compare other quality indicators in order to assess their effectiveness, since they have a great influence on public health.
ABSTRACT As the COVID-19 pandemic disrupted medical care, telemedicine emerged as an alternative to it. However, with this new care modality in the country, there is no evidence of how users and doctors responded to an accelerated implementation of this care model. The objective of this research was to determine chronic patient satisfaction with teleconsultation care at Hospital I Alto Mayo - Moyobamba during the period June September 2021 and in its 5 dimensions: utility of the teleconsultation service, ease of use, communication, security and empathy. In this applied and non-experimental study, 280 chronic patients attended by teleconsultation at Hospital I Alto Mayo - Moyobamba, were evaluated during the period of June-September 2021, through a questionnaire developed by Parmanto et al. (2016), adapted by Gayoso & Rosas (2021), composed of a total of 20 questions with closed answers on a single Likert scale. Of the patients attended by teleconsultation at Hospital I Alto Mayo - Moyobamba during the period June-September 2021, 93.2% presented a high level of satisfaction with care, 5.0% a moderate level and 1.8% a low level. Patient satisfaction with their teleconsultation care is high and is not a barrier to a shift away from traditional in-person visits. However, future research is needed to compare other quality indicators in order to assess their effectiveness, since they have a great influence on public health.
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Keywords
telemedicina, teleconsulta, satisfacción