Programa de gestión pedagógica para mejorar la calidad de servicio en la institución educativa particular, Cramer, Pacasmayo-2022
No Thumbnail Available
Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Nacional de Trujillo
Abstract
El presente estudio se realizó considerando como objetivo general de determinar el nivel de influencia del Programa de gestión pedagógica en la calidad de servicio en la institución educativa particular, Cramer, Pacasmayo-2022, el tipo de investigación fue el experimental y diseño preexperimental se utilizó como técnica a la observación y encuesta y como instrumento al cuestionario con 20 ítems aplicado al antes de iniciar el Programa y al finalizar, también se empleó los métodos inductivo, deductivo y analítico aplicados a una muestra de 40 docentes. Se obtuvo como resultados que, en el pre test el nivel de calidad educativa fue de 93% en moderado y en el post test el 93% estuvo en nivel eficiente, en las dimensiones de Confiabilidad se logró 93% ser eficiente, en Capacidad de respuesta 83% es eficiente, en Empatía 95% menciona que es eficiente, en Tangibilidad 75% declaró que es eficiente. Por lo que se concluye que para desarrollar una buena gestión pedagógica es necesario realizar la planificación, la organización, realizar una evaluación periódica de todo el funcionamiento de la institución y ejecutar buenas prácticas pedagógicas asimismo evaluar constantemente la capacidad fiable, razonable y sostenible de la ejecución de acciones de servicio por parte de la institución asegurando que exista confiabilidad para el logro de competencias estudiantiles, capacidad de respuesta, empatía prestando atención al usuario, y tangibilidad dando una buena imagen de servicio realizar actividades precisas con material pertinente para la mejor de la calidad educativa.
The present study was carried out considering the general objective of determining the level of influence of the Pedagogical Management Program on the quality of service in the private educational institution, Cramer, Pacasmayo-2022, the type of research was experimental and pre-experimental design, the technique used was observation and survey and as an instrument the questionnaire with 20 items applied before starting the program and at the end, also used the inductive, deductive and analytical methods applied to a sample of 40 teachers. It was obtained as results that, in the pre-test the level of educational quality was 93% in moderate and in the post-test 93% was in efficient level, in the dimensions of Reliability 93% was efficient, in Responsiveness 83% is efficient, in Empathy 95% mentions that it is efficient, in Tangibility 75% declared that it is efficient. Therefore, it is concluded that in order to develop a good pedagogical management it is necessary to plan, organize, carry out a periodic evaluation of the entire functioning of the institution and execute good pedagogical practices, as well as constantly evaluate the reliable, reasonable and sustainable capacity of the execution of service actions by the institution, ensuring that there is reliability for the achievement of student competencies, responsiveness, empathy, paying attention to the user, and tangibility, giving a good image of service, carrying out precise activities with relevant material for the improvement of the educational quality.
The present study was carried out considering the general objective of determining the level of influence of the Pedagogical Management Program on the quality of service in the private educational institution, Cramer, Pacasmayo-2022, the type of research was experimental and pre-experimental design, the technique used was observation and survey and as an instrument the questionnaire with 20 items applied before starting the program and at the end, also used the inductive, deductive and analytical methods applied to a sample of 40 teachers. It was obtained as results that, in the pre-test the level of educational quality was 93% in moderate and in the post-test 93% was in efficient level, in the dimensions of Reliability 93% was efficient, in Responsiveness 83% is efficient, in Empathy 95% mentions that it is efficient, in Tangibility 75% declared that it is efficient. Therefore, it is concluded that in order to develop a good pedagogical management it is necessary to plan, organize, carry out a periodic evaluation of the entire functioning of the institution and execute good pedagogical practices, as well as constantly evaluate the reliable, reasonable and sustainable capacity of the execution of service actions by the institution, ensuring that there is reliability for the achievement of student competencies, responsiveness, empathy, paying attention to the user, and tangibility, giving a good image of service, carrying out precise activities with relevant material for the improvement of the educational quality.
Description
Keywords
Gestión pedagógica, Calidad de servicio, Calidad educativa