Responsabilidad social interna y nivel de servicio de atención al ciudadano en la Municipalidad Provincial de Sánchez Carrión – Huamachuco 2020
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Date
2021
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Universidad Nacional de Trujillo
Abstract
La investigación se realizó teniendo como su principal objetivo determinar la relación entre la Responsabilidad social interna con el Nivel de servicio de atención al ciudadano en la Municipalidad Provincial de Sánchez Carrión – Huamachuco 2020, la investigación de acuerdo a su alcance es de tipo descriptiva, no experimental, se utilizó el Método Inductivo–Deductivo, Método Hipotético–Deductivo, se utilizó la encuesta como técnica de investigación, para la confiabilidad de los instrumentos de recolección de datos se aplicó el método Alpha de Cronbach, obteniéndose un índice de 0.862 para la encuesta total, para la encuesta de la variable Responsabilidad social interna se obtuvo un índice de 0.802, y para la variable Servicio de atención el índice fue de 0.804; se trabajó con dos poblaciones, una población de servidores para la variable Responsabilidad social interna, conformada por 497 servidores, la otra población corresponde a los usuarios o ciudadanos, conformada por 1012 ciudadanos, con muestras obtenidas de dichas poblaciones, se les aplicó los instrumentos de recolección de datos, y con los datos obtenidos se determinó como resultado principal que las variables de estudio se encuentran correlacionadas, con un coeficiente de correlación igual a 0.524 que se determinó aplicando Rho de Spearman, obteniéndose como conclusión principal que las variables se encuentran relacionadas positivamente y en forma moderada.
ABSTRACT The research was carried out having as its main objective to determine the relationship between internal social responsibility with the level of service of citizen attention in the Provincial Municipality of Sánchez Carrion - Huamachuco 2020, the research according to its scope is descriptive, not Experimental, the Inductive-Deductive Method was used, the Hypothetical-Deductive Method, the data collection and the survey were used as a research technique, for the reliability of the data collection instruments the Cronbach's Alpha method was applied, obtaining an index of 0.862 for the total survey, for the survey of the internal social responsibility variable an index of 0.802 was obtained, and for the variable Attention service the index was 0.804; We worked with two populations, a population of servers for the variable Internal social responsibility, made up of 497 servers, the other population corresponds to users or citizens, made up of 1012 citizens, with samples obtained from said populations, the instruments of Data collection, and with the data obtained, it was determined as the main result that the study variables are correlated, with a correlation coefficient equal to 0.524 that was determined by applying Spearman's Rho, obtaining as the main conclusion that the variables are positively related and in a moderate way.
ABSTRACT The research was carried out having as its main objective to determine the relationship between internal social responsibility with the level of service of citizen attention in the Provincial Municipality of Sánchez Carrion - Huamachuco 2020, the research according to its scope is descriptive, not Experimental, the Inductive-Deductive Method was used, the Hypothetical-Deductive Method, the data collection and the survey were used as a research technique, for the reliability of the data collection instruments the Cronbach's Alpha method was applied, obtaining an index of 0.862 for the total survey, for the survey of the internal social responsibility variable an index of 0.802 was obtained, and for the variable Attention service the index was 0.804; We worked with two populations, a population of servers for the variable Internal social responsibility, made up of 497 servers, the other population corresponds to users or citizens, made up of 1012 citizens, with samples obtained from said populations, the instruments of Data collection, and with the data obtained, it was determined as the main result that the study variables are correlated, with a correlation coefficient equal to 0.524 that was determined by applying Spearman's Rho, obtaining as the main conclusion that the variables are positively related and in a moderate way.
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Keywords
Responsabilidad social interna, Servicio de atención, Municipalidad