Uso del método racional de toma de decisiones para solución de problemas en CMAC Piura SAC, agencia Huamachuco, 2016-2019
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Date
2021
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Universidad Nacional de Trujillo
Abstract
El presente informe de trabajo de suficiencia profesional tuvo como objetivo general sustentar la experiencia profesional aplicando el Método racional de toma de decisiones en la solución de problemas en CMAC Piura SAC, agencia Huamachuco, 2016-2019, el cual consiste en analizar e identificar las causas que originan los problemas, así como proponer alternativas de solución al respecto. Se encontró como principales problemas a la existencia de dinero faltante y/o sobrante, quejas por demora en la atención al cliente, y exceso de gastos de caja chica por parte de la agencia; para ello se utilizó el modelo de uso racional de toma de decisiones. Para resolver los antes mencionados problemas, se propusieron las alternativas de solución como capacitar a los asesores de servicios en técnicas de conteo de dinero; así como realizar una charla de socialización sobre el Reglamento de Caja chica, y brindar charlas informativas a los clientes (según segmentos). Asimismo, respecto al diagnóstico de la formación profesional impartida en la Escuela de administración, se puede decir que aporto mucho en el desarrollo profesional de los cargos ocupados; sin embargo, deben haber mejoras respecto a lo académico, en cuanto a realizar más la parte práctica de los cursos, y ver posibilidades de incorporar otros cursos que sean de mayor utilidad que aún no se enseñan.
ABSTRACT: The present work report on professional proficiency had the general objective of supporting professional experience by applying the Rational Decision-Making Method in problem solving at CMAC Piura SAC, Huamachuco agency, 2016-2019, which consists in analyzing and identifying the causes that originate the problems, as well as propose alternative solutions in this regard. The main problems were the existence of missing and / or leftover money, complaints about delayed customer service, and excess of petty cash expenses by the agency; for this, the rational use model of decision making was used. To solve the aforementioned problems, the solution alternatives were proposed, such as training the service advisors in money counting techniques; as well as to make a socialization talk about the regulation of petty cash, and provide informative talks to customers (according to segments). Also, regarding the diagnosis of the professional training given in the School of Administration, it can be said that I contribute a lot in the professional development of the positions held; However, there should be improvements with respect to academics, in terms of performing more the practical part of the courses, and see possibilities to incorporate other courses that are more useful that are not yet taught.
ABSTRACT: The present work report on professional proficiency had the general objective of supporting professional experience by applying the Rational Decision-Making Method in problem solving at CMAC Piura SAC, Huamachuco agency, 2016-2019, which consists in analyzing and identifying the causes that originate the problems, as well as propose alternative solutions in this regard. The main problems were the existence of missing and / or leftover money, complaints about delayed customer service, and excess of petty cash expenses by the agency; for this, the rational use model of decision making was used. To solve the aforementioned problems, the solution alternatives were proposed, such as training the service advisors in money counting techniques; as well as to make a socialization talk about the regulation of petty cash, and provide informative talks to customers (according to segments). Also, regarding the diagnosis of the professional training given in the School of Administration, it can be said that I contribute a lot in the professional development of the positions held; However, there should be improvements with respect to academics, in terms of performing more the practical part of the courses, and see possibilities to incorporate other courses that are more useful that are not yet taught.
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Keywords
Atención al cliente, Desempeño laboral, Toma de decisiones