Gestión de operaciones y su incidencia en la productividad del Molino Santa Catalina S.R.L durante el año 2019
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Date
2021
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Universidad Nacional de Trujillo
Abstract
La presente tesis, tuvo como objetivo determinar de qué manera una adecuada gestión de operaciones mejora la productividad en el Molino Santa Catalina S.R.L. Para el presente informe de investigación se utilizó el diseño descriptivo correlacional y se aplicó técnicas de investigación cualitativa y cuantitativa: observación, entrevista y encuesta. Para analizar la incidencia de la gestión de operaciones sobre la productividad se elaboró una entrevista dirigida al Jefe de Área de Producción, los indicadores evaluados fueron: procesos, fuerza de trabajo (recurso humano) y calidad y sumado esto se realizó un guion de observación; así mismo se realizó una encuesta a los trabajadores de la empresa aplicando también los indicadores antes mencionados. De acuerdo a los resultados obtenidos se concluye que una adecuada gestión de operaciones permitirá mejorar de manera significativa, la productividad del Molino Santa Catalina S.R.L, debido a que las variables tienen una relación directa, esto demostrado en el cálculo del coeficiente de correlación de Pearson (r=0.941). Por lo tanto se recomienda establecer una adecuada Gestión de Operaciones que permita controlar y mejorar las actividades que conlleven el aumento de la productividad.
ABSTRACT: In this thesis, it was aimed at determining how adequate operations management improves productivity at Molino Santa Catalina S.R.L. For the present research report the transactional descriptive design was used and qualitative and quantitative research techniques were applied: observation, interview and survey. To analyze the incidence of operations management on productivity, an interview was prepared for the Head of the Production Area. The indicators evaluated were: processes, workforce (human resources) and quality, and added to this, an observation script was made; Likewise, a survey was carried out among the company's workers, also applying the aforementioned indicators. According to the results obtained, it is concluded that adequate operations management will significantly improve the productivity of Molino Santa Catalina SRL, because the variables have a direct relationship, this is demonstrated in the calculation of Pearson's correlation coefficient (r = 0.941). Therefore it is recommended to establish an adequate Operations Management that allows controlling and improving the activities that lead to increased productivity.
ABSTRACT: In this thesis, it was aimed at determining how adequate operations management improves productivity at Molino Santa Catalina S.R.L. For the present research report the transactional descriptive design was used and qualitative and quantitative research techniques were applied: observation, interview and survey. To analyze the incidence of operations management on productivity, an interview was prepared for the Head of the Production Area. The indicators evaluated were: processes, workforce (human resources) and quality, and added to this, an observation script was made; Likewise, a survey was carried out among the company's workers, also applying the aforementioned indicators. According to the results obtained, it is concluded that adequate operations management will significantly improve the productivity of Molino Santa Catalina SRL, because the variables have a direct relationship, this is demonstrated in the calculation of Pearson's correlation coefficient (r = 0.941). Therefore it is recommended to establish an adequate Operations Management that allows controlling and improving the activities that lead to increased productivity.
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Keywords
Gestión de operaciones, Productividad, Producción