Publication: Influencia de la comunicación interna en el engagement de los trabajadores del centro de idiomas de la UNASAM, 2019
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Date
2020
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Universidad Nacional de Trujillo
Abstract
El presente trabajo tiene como objetivo general, determinar la influencia de la comunicación interna en el engagement de los trabajadores del Centro de Idiomas de la UNASAM, 2019. El diseño de la tesis fue no experimental, transversal- correlacional. La técnica que se usó fue la encuesta y el cuestionario como instrumento. Los resultados que se obtuvieron luego de aplicar el instrumento a 35 trabajadores del Centro de Idiomas de la UNASAM, es que la comunicación interna tiene influencia significativa en el engagement de los trabajadores, además, se aplicó correlación de Pearson de las variables comunicación interna y engagement y se obtuvo como resultado 0.588, por lo que afirmamos que existe una correlación fuerte directa entre las dos variables materia de estudio. Finalmente, se concluyó que si mejoran los niveles de comunicación interna esto influirá de manera significativa en la mejora de los niveles de engagement de los colaboradores del Centro de Idiomas de la UNASAM.
Abstract: The general objective of this work is to determine the influence of internal communication on the engagement of workers at the Language Center of UNASAM, 2019. The design of the thesis was non-experimental, cross-correlational. The technique used was the survey and the questionnaire as an instrument. The results that were obtained after applying the instrument to 35 workers from the UNASAM Language Center is that internal communication has a significant influence on worker engagement, and Pearson's correlation of the variables internal communication and engagement was applied and 0.588 was obtained as a result, so we affirm that there is a direct strong correlation between the two variables under study. Finally, it was concluded that if the levels of internal communication improve, this will significantly influence the improvement of the levels of engagement of the collaborators of the UNASAM Language Center.
Abstract: The general objective of this work is to determine the influence of internal communication on the engagement of workers at the Language Center of UNASAM, 2019. The design of the thesis was non-experimental, cross-correlational. The technique used was the survey and the questionnaire as an instrument. The results that were obtained after applying the instrument to 35 workers from the UNASAM Language Center is that internal communication has a significant influence on worker engagement, and Pearson's correlation of the variables internal communication and engagement was applied and 0.588 was obtained as a result, so we affirm that there is a direct strong correlation between the two variables under study. Finally, it was concluded that if the levels of internal communication improve, this will significantly influence the improvement of the levels of engagement of the collaborators of the UNASAM Language Center.
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Keywords
Comunicación interna, Engagement, Centro de idiomas