Publication: Calidad del servicio de limpieza pública y la satisfacción de los usuarios de la Municipalidad Distrital de Guadalupe, Guadalupe, 2022
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Date
2023
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Universidad Nacional de Trujillo
Abstract
La investigación presentada persigue el siguiente objetivo general: Determinar la relación entre la Calidad del Servicio de Limpieza Pública y la Satisfacción de los Usuarios de la Municipalidad Distrital de Guadalupe, Guadalupe, 2022, para lo cual, se determinó el nivel de cada variable de estudio y se estableció la relación de todas las dimensiones de la variable calidad del servicio de limpieza pública con la variable satisfacción del usuario. Aplicando la metodología de investigación aplicada, cuantitativa, descriptiva – correlacional y transaccional. Empleando como muestra 381 usuarios de la ciudad de Guadalupe, para lo cual se empleó un muestreo probabilístico por zonas. Se empleo la encuesta como técnica de recolección de datos y el cuestionario como instrumento, aplicando preguntas mediante una escala de Likert. Se logró determinar que existe una correlación positiva media 0.498 entre la variable calidad del servicio de limpieza pública y la variable satisfacción de los usuarios de la Municipalidad distrital de Guadalupe, Guadalupe 2022. Significando que ambas variables se enrumban en la misma dirección, si la calidad del servicio mejora de igual manera por correlación la satisfacción de los usuarios.
ABSTRACT The research presented pursues the following general objective: Determine the relationship between the Quality of the Public Cleaning Service and the Satisfaction of the Users of the District Municipality of Guadalupe, Guadalupe, 2022, for which the level of each study variable was determined. and the relationship of all the dimensions of the quality variable of the public cleaning service with the user satisfaction variable was established. Applying the applied, quantitative, descriptive - correlational and transactional research methodology. Using 381 users from the city of Guadalupe as a sample, for which a probabilistic sampling by area was used. The survey was used as a data collection technique and the questionnaire as an instrument, applying questions through a Likert scale. It was possible to determine that there is an average positive correlation of 0.498 between the variable quality of the public cleaning service and the variable satisfaction of the users of the District Municipality of Guadalupe, Guadalupe 2022. Meaning that both variables head in the same direction, if the quality of the service also improves user satisfaction by correlation.
ABSTRACT The research presented pursues the following general objective: Determine the relationship between the Quality of the Public Cleaning Service and the Satisfaction of the Users of the District Municipality of Guadalupe, Guadalupe, 2022, for which the level of each study variable was determined. and the relationship of all the dimensions of the quality variable of the public cleaning service with the user satisfaction variable was established. Applying the applied, quantitative, descriptive - correlational and transactional research methodology. Using 381 users from the city of Guadalupe as a sample, for which a probabilistic sampling by area was used. The survey was used as a data collection technique and the questionnaire as an instrument, applying questions through a Likert scale. It was possible to determine that there is an average positive correlation of 0.498 between the variable quality of the public cleaning service and the variable satisfaction of the users of the District Municipality of Guadalupe, Guadalupe 2022. Meaning that both variables head in the same direction, if the quality of the service also improves user satisfaction by correlation.
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Keywords
Calidad de servicio, Satisfacción del usuario, Limpieza pública