Razones frecuentes de devolución de productos farmacéuticos al almacén de un Laboratorio de Lima, mayo – diciembre 2021
No Thumbnail Available
Date
2022
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Nacional de Trujillo
Abstract
El presente informe determinó las razones frecuentes de devoluciones de productos farmacéuticos al almacén de un Laboratorio de Lima, mayo – diciembre 2021. El estudio se realizó mediante un diseño descriptivo, transversal y retrospectivo, en base a un procedimiento propuesto por el laboratorio. Se realizó análisis en 67 devoluciones, evidenciando que la razón con mayor porcentaje es por corto vencimiento (53.7%) seguido de error de facturación (31.3%), falta de rotación (10.4%), problema de calidad (4.5%).En cuanto al destino de productos devueltos un (62.7%) fueron al área de destrucción, seguido de al área de aprobados (34.3%) y un tercer lugar se procede a reacondicionar (3.0%). En cuanto a las medidas correctivas adoptadas, el 88.1% de los productos devueltos se solucionaron mediante el canje respectivo y el 11.9% se le generó nota de crédito.
ABSTRACT This report determined the frequent reasons for returns of pharmaceutical products to the warehouse of a Laboratory in Lima, May - December 2021. The study was carried out through a descriptive, transversal and retrospective design, based on a procedure proposed by the laboratory. Analysis was carried out on 67 returns, showing that the reason with the highest percentage is due to short expiration (53.7%) followed by billing error (31.3%), lack of rotation(10.4%), quality problem (4.5%). Regarding the destination of returned products, (62.7%) went to the Destruction area, followed by re- entry to the Approved area (34.3%) and a third place proceeds to reconditioning (3.0%). Regarding the corrective measures adopted, 88.1% of the returned products were solved through the respective exchange and 11.9% were generated a credit note.
ABSTRACT This report determined the frequent reasons for returns of pharmaceutical products to the warehouse of a Laboratory in Lima, May - December 2021. The study was carried out through a descriptive, transversal and retrospective design, based on a procedure proposed by the laboratory. Analysis was carried out on 67 returns, showing that the reason with the highest percentage is due to short expiration (53.7%) followed by billing error (31.3%), lack of rotation(10.4%), quality problem (4.5%). Regarding the destination of returned products, (62.7%) went to the Destruction area, followed by re- entry to the Approved area (34.3%) and a third place proceeds to reconditioning (3.0%). Regarding the corrective measures adopted, 88.1% of the returned products were solved through the respective exchange and 11.9% were generated a credit note.
Description
Keywords
Productos farmacéuticos