Calidad del servicio educativo y satisfacción de los estudiantes de administración de la Universidad Nacional de Trujillo, filial Huamachuco 2021
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Date
2023
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Universidad Nacional de Trujillo
Abstract
La presente investigación tuvo como objetivo general, determinar la relación que existe entre la calidad del servicio educativo y satisfacción de los estudiantes de administración de la Universidad Nacional de Trujillo Filial Huamachuco, 2021. Siendo el problema respectivo ¿Cuál es la relación de la calidad del servicio educativo y la satisfacción de los estudiantes de administración de la Universidad Nacional de Trujillo Filial Huamachuco, 2021? El diseño de investigación utilizado fue de tipo no experimental, diseño descriptivo transeccional correcional, La población se conformó por 235 alumnos de la Universidad de Administración, siendo la muestra de 146, a quienes se les aplicó la técnica de la encuesta, siendo el instrumento respectivo, el cuestionario. Concluyendo que de acuerdo con Rho de Spearman se obtuvo una correlación de r=0.650 y p=0.00, es decir existe una relación positiva moderada y significativa entre la calidad del servicio educativo y satisfacción de los estudiantes de administración de la Universidad Nacional de Trujillo Filial Huamachuco, 2021; validado así la hipótesis.
The present investigation had as a general objective, to determine the relationship that exists between the quality of the educational service and the satisfaction of the administration students of the National University of Trujillo Filial Huamachuco, 2021. Being the respective problem, what is the relationship of the quality of the educational service and the satisfaction of the administration students of the National University of Trujillo Filial Huamachuco, 2021? The research design used was non-experimental, descriptive correctional transactional design, the population was made up of 235 students from the School of Administration, with a sample of 146, to whom the survey technique was applied, being the respective instrument, questionnaire. Concluding that according to Spearman's Rho, a correlation of r=0.650 and p=0.00 was obtained, that is, there is a moderate and significant positive relationship between the quality of the educational service and the satisfaction of the administration students of the National University of Trujillo, Huamachuco Branch. , 2021; thus validated the hypothesis.
The present investigation had as a general objective, to determine the relationship that exists between the quality of the educational service and the satisfaction of the administration students of the National University of Trujillo Filial Huamachuco, 2021. Being the respective problem, what is the relationship of the quality of the educational service and the satisfaction of the administration students of the National University of Trujillo Filial Huamachuco, 2021? The research design used was non-experimental, descriptive correctional transactional design, the population was made up of 235 students from the School of Administration, with a sample of 146, to whom the survey technique was applied, being the respective instrument, questionnaire. Concluding that according to Spearman's Rho, a correlation of r=0.650 and p=0.00 was obtained, that is, there is a moderate and significant positive relationship between the quality of the educational service and the satisfaction of the administration students of the National University of Trujillo, Huamachuco Branch. , 2021; thus validated the hypothesis.
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Keywords
Calidad, Servicio educativo, Formación profesional, Satisfacción