Habilidades Blandas y su incidencia en el Clima Laboral en Servidores Administrativos Escuela de Posgrado Universidad Nacional de Trujillo 2023
No Thumbnail Available
Date
2024
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Nacional de Trujillo
Abstract
El objetivo principal de este estudio fue determinar la incidencia de las habilidades blandas en el clima laboral de los servidores administrativos de la Escuela de Posgrado de la Universidad Nacional de Trujillo en el año 2023. Investigación de enfoque cuantitativo, de método descriptivo y el análisis estadístico de correlación de Spearman. Se encuestó a los servidores administrativos mediante un cuestionario estructurado, evaluando las dimensiones de habilidades sociales, comunicación efectiva, empatía y autorregulación, en relación con la percepción del clima laboral. Resultados que evidencian la incidencia significativa de las habilidades blandas en el clima laboral. La correlación de Spearman mostró una relación positiva y moderada (r = 0.591, p = 0.002) entre ambas variables, lo que indica que, a medida que las habilidades blandas se desarrollan y fortalecen, la percepción del clima laboral mejora considerablemente. En cuanto a los objetivos específicos, se identificó que las habilidades sociales (r = 0.545, p = 0.005), la comunicación efectiva (r = 0.403, p = 0.046), la empatía (r = 0.507, p = 0.010) y la autorregulación (r = 0.385, p = 0.058) tienen una relación significativa con el clima laboral, contribuyendo de manera positiva. Se concluye que es esencial el desarrollo de habilidades blandas para la mejora del clima laboral, subrayando la necesidad de implementar estrategias de capacitación orientadas a fortalecer dichas habilidades entre los servidores administrativos. Estas habilidades no solo mejoran la percepción del entorno laboral, sino que también contribuyen a la satisfacción, productividad y bienestar general de los empleados.
The main objective of this study was to determine the incidence of soft skills in the work environment of the administrative servers of the Graduate School of the National University of Trujillo in the year 2023. Research with a quantitative approach, descriptive method and statistical analysis Spearman correlation. Administrative servers were surveyed using a structured questionnaire, evaluating the dimensions of social skills, effective communication, empathy and self-regulation, in relation to the perception of the work environment. Results that show the significant incidence of soft skills in the work environment. The Spearman correlation showed a positive and moderate relationship (r = 0.591, p = 0.002) between both variables, indicating that, as soft skills are developed and strengthened, the perception of the work environment improves considerably. Regarding the specific objectives, it was identified that social skills (r = 0.545, p = 0.005), effective communication (r = 0.403, p = 0.046), empathy (r = 0.507, p = 0.010) and self-regulation (r = 0.385, p = 0.058) have a significant relationship with the work environment, contributing positively. It is concluded that the development of soft skills is essential to improve the work environment, highlighting the need to implement training strategies aimed at strengthening these skills among administrative servers. These skills not only improve the perception of the work environment, but also contribute to employee satisfaction, productivity, and overall well-being.
The main objective of this study was to determine the incidence of soft skills in the work environment of the administrative servers of the Graduate School of the National University of Trujillo in the year 2023. Research with a quantitative approach, descriptive method and statistical analysis Spearman correlation. Administrative servers were surveyed using a structured questionnaire, evaluating the dimensions of social skills, effective communication, empathy and self-regulation, in relation to the perception of the work environment. Results that show the significant incidence of soft skills in the work environment. The Spearman correlation showed a positive and moderate relationship (r = 0.591, p = 0.002) between both variables, indicating that, as soft skills are developed and strengthened, the perception of the work environment improves considerably. Regarding the specific objectives, it was identified that social skills (r = 0.545, p = 0.005), effective communication (r = 0.403, p = 0.046), empathy (r = 0.507, p = 0.010) and self-regulation (r = 0.385, p = 0.058) have a significant relationship with the work environment, contributing positively. It is concluded that the development of soft skills is essential to improve the work environment, highlighting the need to implement training strategies aimed at strengthening these skills among administrative servers. These skills not only improve the perception of the work environment, but also contribute to employee satisfaction, productivity, and overall well-being.
Description
Keywords
HUMANITIES and RELIGION::History and philosophy subjects::History subjects::History