Influencia de la calidad del servicio en la satisfacción del cliente de un centro veterinario de Cajamarca, 2022
No Thumbnail Available
Date
2024
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad Nacional de Trujillo
Abstract
La investigación buscó valorar el grado de influencia que se ha llegado a manifestar en
cuanto a la influencia de la calidad del servicio en la satisfacción del cliente de un centro
veterinario de Cajamarca 2022. La metodología utilizada en el desarrollo de la investigación,
fue no experimental, considerando el empleo de instrumentos de alta confianza, en donde se
ha recolectado información de un total de 90 clientes de la entidad en estudio. Los resultados
han demostrado que existió influencia significativa entre las variables de estudio, en donde
se ha establecido la valoración del coeficiente de Pearson, con lo cual el valor alcanzado fue
de 0.986, tal es así, que, se ha confirmado el comportamiento positivo de la relación de
variables, la que se ha llegado a mantener. En consecuencia y ante la información expuesta,
se ha concluido que, el gerente de la entidad ha dejado expuesta la necesidad de establecer
mejoras en cuanto a la calidad del servicio ofrecido, con la finalidad de que se pueda
compensar las necesidades de los clientes del centro veterinario “Mundo Animal”.
The investigation sought to assess the degree of influence that has been manifested in terms of the quality of the service in reference to the satisfaction of the client of the Mundo Animal Veterinary Center. The methodology was non-experimental, considering the use of high confidence instruments, where information has been collected from a total of 90 clients of the entity under study. The results have shown that there was a significant influence between the study variables, where the assessment of the Pearson coefficient has been established, with which the value reached was 0.986, where the positive behavior that has been maintained has been confirmed. . Given the information presented, it has been concluded that the manager of the entity has exposed the need to establish improvements in terms of the quality of the service offered, in order to compensate the needs of customers.
The investigation sought to assess the degree of influence that has been manifested in terms of the quality of the service in reference to the satisfaction of the client of the Mundo Animal Veterinary Center. The methodology was non-experimental, considering the use of high confidence instruments, where information has been collected from a total of 90 clients of the entity under study. The results have shown that there was a significant influence between the study variables, where the assessment of the Pearson coefficient has been established, with which the value reached was 0.986, where the positive behavior that has been maintained has been confirmed. . Given the information presented, it has been concluded that the manager of the entity has exposed the need to establish improvements in terms of the quality of the service offered, in order to compensate the needs of customers.
Description
Keywords
HUMANITIES and RELIGION::History and philosophy subjects::History subjects::History